The Opportunity

This is an opportunity to drive outstanding user experience on our web and mobile products, as well as on our corporate website and landing pages. If you’ve ever wanted a chance to design and build market-leading interfaces for a dynamic cloud-service company with millions of users, this is the position you’ve been looking for.

As a member of our growing UX team, you’ll collaborate closely with our amazing engineers, product communicators, marketing, UX designers, and stakeholders to design and shape our world-class platform. If you have the experience and personality to design thoughtful solutions to complex UI/UX challenges, we want to hear from you.

Note: only candidates with legal status to work in Canada will be considered; preference will be given to candidates in the Vancouver area.

What We Do & How We Do It

xMatters develops a cloud solution that connects insights from any system to accelerate essential business processes. Our extensible platform adds intelligent communication across the entire enterprise with automated, targeted communications to ensure that critical messages and notifications get through to the right people to get the job done.

On the development side, we’ve been Scrum/Agile zealots for over seven years, and we roll out new features weekly. Combined with our DevOps culture, the result is a very fast-moving engine that requires clean, intuitive UX interaction design that will continue to make our customers successful and happy.

Cool Culture: Why You’ll Love Working Here

• Modern offices in downtown Vancouver BC, Canada
• Above-market compensation
• Personalized environments: Macbook Pro with a big display? Have at ‘er
• Full extended medical benefits, including dental and vision
• Training and professional development budget to help advance your career
• Strong belief in work/life balance (and we mean it)
• Annual health & wellness grant to spend on almost anything to improve your life
• Emphasis on innovation: we dedicate one day every month to our pet projects
• And, BTW, innovation is rewarded with glory and seriously great prizes
• Diverse, smart, and talented co-workers
• Collaborative, fun work environment, where laughing and learning go together
• Well-stocked kitchen with snacks, drinks, and ‘beverages’
• Generous employee referral program
• Fun days involving curling, frisbee golf, billiards at the pub, and so on

Your Core Responsibilities

• Design wireframes, mockups, and workflows for user stories and technical development
• Evaluate UI challenges and present ideas focused on interaction design and usability
• Maintain and use UI design systems for our web and mobile apps
• Conduct user testing and research to guide design decisions and user flows
• Work closely with engineers to push the limits of existing web technology and UX
• Present design ideas to clients, stakeholders, and peers for review, working within an iterative design process
• Evaluate modern design tools and best practices to continuously evolve and improve the design process

Your Education, Experience & Skill Sets

• Degree or diploma in a UI/UX/design discipline, or equivalent demonstrable experience
• 3+ years experience in UI/UX design for web and mobile
• 2+ years experience working on a product design team
• Stand-out portfolio of UI work showing UX process and design rationale (research, wireframes, sketches, and visual design)
• Collaborative mindset, able to receive constructive feedback and iterate towards the best idea
• Ability to gracefully manage multiple priorities and requests while staying organized
• Great design aesthetic (composition, symmetry, balance, white space, and so on)
• Excellent communication skills, with the ability to clearly present design solutions
• Comfortable solving complex design problems and designing interfaces that are pleasurable to use
• Knowledge of a variety of real world UX research methods and techniques
• Strong proficiency with Sketch and prototyping tools

Stuff That Earns You Bonus Points

• Experience running user interviews, remote usability tests and data analysis
• Experience designing and maintaining a Style Guide
• Branding & Illustration skills (custom iconography, graphic elements, and so on)
• Previous experience working within an interactive agency