Technical Writer - Markham, ON | Book4Time | | 05/11/15
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Technical Writer full-time

Location: Markham, ON
Company Name: Book4Time ()
Category: Communications, Copywriting / Writing
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Positions: 1

Close Date: 30 Nov 2015

The Technical Writer’s main focus will be to determine the needs of end users of technical documentation, and translate complex data into user-friendly text for print and electronic documents.You will have a chance to work with the Client Services, and technical teams to manage the flow of information during development and testing, and document the information in easy to read terms/instructions.

What you'll be doing:

  • Creating and updating product documentation in a business context
  • API documentation
  • Work with product specialists and customer service managers to improve end-user experience through product design changes.
  • Perform editing, web design, and document publishing duties.
  • Review documents and ensuring they are within the standards and guidelines
  • Provide innovative ideas and solutions for the packaging and delivery of technical publications
  • Assist with marketing content
  • Work closely with technical teams to ensure appropriate creation and timely delivery of technical publications to coincide with product releases
  • Work with technical staff to make products easier to use and thus need fewer instructions
  • Utilize photographs, drawings, diagrams, animation, and charts that increase users’ understanding
  • Creation of online videos, or manuals, depending on target audience
  • Standardize all technical documentation across platforms and media
  • Gather usability feedback from customers, designers, and manufacturers
  • Revise documents as required
  • Other duties as assigned by the COO or his designate.

What we're looking for in YOU:

  • Strong understanding of complex information with the ability to communicate technical information in an easy to understand way
  • Ability to use interactive technologies blend text, graphics, multidimensional images, sound, and video
  • Excellent writing and grammar skills
  • Be able to work independently, delivering accurate documentation under deadline pressure.
  • Multimedia skills, such as blogging, Web design, and video production
  • Strong attention to detail
  • Must be able to think creatively and with imagination
  • Knowledge of XML and HTML
  • Experience in writing Technical Training Manuals, and Online Help Manuals
  • Experience with MS Office (Word/Excel/PowerPoint/Visio)
  • Experience with Adobe Software (Acrobat/Illustrator/Photoshop/Flash)
  • Experience with various technical writing tools
  • Experience writing for web / mobile SAAS companies
  • Strong fluency in the English language


  • BA/BS in Journalism, English, Technical Communication, Computer Science, or technology related discipline.

What you'll get:

  • 3 weeks vacation to start
  • competitive salary
  • 5% RRSP company matching
  • Free snacks and monthly catered lunches
  • Internal social events

You'll have the chance to work with awesome people who've built amazing products!

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