Positions: 1

Close Date: 30 Nov 2015

The Technical Writer’s main focus will be to determine the needs of end users of technical documentation, and translate complex data into user-friendly text for print and electronic documents.You will have a chance to work with the Client Services, and technical teams to manage the flow of information during development and testing, and document the information in easy to read terms/instructions.

What you'll be doing:

• Creating and updating product documentation in a business context
• API documentation
• Work with product specialists and customer service managers to improve end-user experience through product design changes.
• Perform editing, web design, and document publishing duties.
• Review documents and ensuring they are within the standards and guidelines
• Provide innovative ideas and solutions for the packaging and delivery of technical publications
• Assist with marketing content
• Work closely with technical teams to ensure appropriate creation and timely delivery of technical publications to coincide with product releases
• Work with technical staff to make products easier to use and thus need fewer instructions
• Utilize photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Creation of online videos, or manuals, depending on target audience
• Standardize all technical documentation across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as required
• Other duties as assigned by the COO or his designate.

What we're looking for in YOU:

• Strong understanding of complex information with the ability to communicate technical information in an easy to understand way
• Ability to use interactive technologies blend text, graphics, multidimensional images, sound, and video
• Excellent writing and grammar skills
• Be able to work independently, delivering accurate documentation under deadline pressure.
• Multimedia skills, such as blogging, Web design, and video production
• Strong attention to detail
• Must be able to think creatively and with imagination
• Knowledge of XML and HTML
• Experience in writing Technical Training Manuals, and Online Help Manuals
• Experience with MS Office (Word/Excel/PowerPoint/Visio)
• Experience with Adobe Software (Acrobat/Illustrator/Photoshop/Flash)
• Experience with various technical writing tools
• Experience writing for web / mobile SAAS companies
• Strong fluency in the English language

Education

• BA/BS in Journalism, English, Technical Communication, Computer Science, or technology related discipline.

What you'll get:

• 3 weeks vacation to start
• competitive salary
• 5% RRSP company matching
• Free snacks and monthly catered lunches
• Internal social events

You'll have the chance to work with awesome people who've built amazing products!