About Starling Minds

We are currently undergoing a global mental health epidemic. 1 in 5 Canadians suffer from mental illness annually wherein 60% are left untreated due to cost, access, or stigma. As a result, staggering costs are incurred by affected individuals and their employers.

Starling Minds’ mission is to make affordable and effective mental health care accessible to everyone. We sell our Workplace Mental Health Platform to organizations as an on-demand, 100% digital Cognitive Behaviour Therapy (CBT) solution so that there are minimal barriers for employees to access evidence-based support.

Summary of Role

We’re looking for a creative and research-driven product design professional who is passionate about the intersection between mental health, innovation and technology. As a key member of our Product team, the Lead Product Designer will be responsible for designing the best possible user experiences for our consumer-facing digital mental health products.

About You

You have a fire in your belly and are always looking for new and creative ways to innovate. You have an insatiable appetite for learning and love to win as a team. You are highly organized, take pride in everything you touch and can have passionate debate and respectively challenge others.

Core Responsibilities

UX Architecture of Therapy Products

• Own the overall UX architecture design of our therapy products

• Work with Product Management, designers, SMEs, and other stakeholders to develop personas for our core therapy user type

• Develop and maintain user journeys throughout the member experience

• Work with designers and creative contributors to maintain UX consistency throughout our products

Strategic Product Ideation

• Participate in strategic product ideation with cross functional teams, including Head of Product and CSO

• Maintain a forward-thinking “sketchbook” of product and design ideas aligned with the strategic product roadmap

Feature Design and Prototyping

• Work with product owners, designers, and engineers to design features in our therapy products.

Design System: Therapy

• Build and maintain design systems to be used by all therapy design contributors

• Work with Art Director to maintain a consistent creative direction in our content and media

• Build and own the design-to-development pipeline for therapy products

Design Research and User Testing

• Participate in product user testing planning, sessions, and analysis

Skills and Requirements

• Undergraduate degree in UX, digital design, or related field

• 8+ years of UX and product design experience, with 4+ years in a senior role

• Passion for your work and for our mission of providing accessible mental healthcare online

• A portfolio that reflects your strengths in both UX and designing behaviour change products

• UX expertise, specifically in the implementation of user testing and research throughout the design process

• IxD expertise, with extensive experience in prototyping and interaction design

• Fluent in translating stakeholder goals, user research, and complex user flows into simple, consistent UX

• Master communication skills and the ability to deliver compelling design rationales in both client and internal contexts

• Motivated by feedback and by the opportunity to improve in your role, in the work, and in how you work together as a team

Job Details

• Reports to: VP Product

• Full time permanent position, 40 hours per week

• Location: Starling Minds’ head office is located in Vancouver, BC. All roles are currently working from home, however in post Covid-19, this role can work from home, work from our office, or do a mix of both.