Energy Efficiency Representative, C&EM
Full Time Regular
The Energy Efficiency Representative is accountable for building and maintaining day to day relations and promoting Conservation & Energy Management (C&EM) rebate programs and offers with customers and internal/external stakeholders throughout the FortisBC service areas on relevant C&EM programs. This role supports C&EM objectives and deliverables.
■Administers consistent functional support processes that enable the delivery of C&EM programs and objectives.
■Resolve and track C&EM customer applications, issues and concerns by way of appropriate media.
■Supports marketing and customer relations efforts by identifying, promoting and supporting program related activities of the C&EM group.
■Identify and assist customers and contractors who could benefit from Conservation and Energy Management programs with knowledge, accessibility, applications and equipment requirements.
■Coordinate, participate in and support FortisBC and C&EM events as required.
■Provide support to Program Managers to meet program goals and savings targets.
■Other duties and projects as assigned.
■Diploma from a recognized post-secondary institution in Energy Technology, Marketing or Business Administration with 2-3 years direct experience in an energy efficiency/technology related role.
■Demonstrated knowledge of the principles of Demand Side Management
■Excellent customer service and conflict resolution skills.
■Proficient with computer systems including Word, Excel, Access, PowerPoint, MS Project and Outlook.
■Excellent organizational skills, ability to manage a wide variety of tasks simultaneously with close attention to detail.
■Certified Energy Manager (CEM) certification preferred.
■SAP knowledge preferred.
■Demonstrated written and verbal communication skills.
■Team player with emphasis on developing collaborative internal and external stakeholder relationships.
■Proven decision making and customer service skills.
■Strong presentation skills.
■Proficient at data entry with a keen attention to accuracy.