Digital Communications Coordinator - Toronto, ON | Russell A. Farrow Limited | | 16/01/14
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Digital Communications Coordinator full-time

Location: Toronto, ON
Company Name: Russell A. Farrow Limited ()
Category: Communications, Marketing
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Position Summary

Reporting to the Manager of Digital Communications this position will be responsible for the execution of Farrow’s digital communication activities and coordination of digital / IT projects to promote, streamline and support business activities. This is a unique role, supporting Information Technology, Marketing and other areas of the business.


  • Coordinate and execute digital content marketing activities  and processes for Farrow online properties and digital projects, including websites, portals, email marketing, SEM/SEO and social media.
  • Work collaboratively with internal Farrow partners to develop and publish appropriate content for Farrow websites, social media, email marketing and other digital marketing initiatives.
  • Coordinate, measure and report on Farrow thought leadership efforts, including delivery of content and participation in trade events.
  • Perform reporting and online analysis, identifying tactics for constant improvement and inform decision making.
  • Execute and enforce design and content standards, quality control and compliance with policies and standards for all digital communications.
  • Coordinate digital and Information Technology projects including management of project requests, timelines and reporting. Assist with gathering requirements, document creation and issue management.
  • Stay abreast of trends in digital communications and marketing including online (web, social media), email and make recommendations on improving existing digital activities.
  • Where required, produce policies, procedures and other related documentation.
  • Perform other duties as assigned.

Required Education / Skills

  • Three year diploma / degree in related field of study.
  • Two or more years professional experience using web content management and social media tools.
  • Two or more years professional experience implementing SEO and SEM initiatives, with a thorough understanding of page and site optimization and link building tactics.
  • Two or more years experience in project coordination.
  • Experience with analysis reporting through web analytics programs such as Google Analytics.
  • Tech savvy with a solid understanding of the web, online marketing and email best practices.
  • Previous experience in B2B, customs brokerage or logistics industry is preferred.
  • Good written and verbal communication skills, with the ability to develop excellent written content in online or offline settings.
  • Self-motivated, enthusiastic and interpersonal.
  • Ability and passion to provide first class customer service.
  • Able to work in a fast-paced environment.
  • Strong desire to learn, develop and support team members to achieve Company goals.
  • Strong ability to multi-task and manage concurrent products.
  • Must be deadline oriented with excellent organizational skills.
  • Must have excellent analytic, research and problem solving skills.
  • Must be able to communicate business needs to I.T. Personnel.

Working Conditions / Other Requirements

  • Criminal Background Check required.
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