Website Communications Supervisor - Toronto, ON | Toronto Transit Commission | | 03/05/12
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Website Communications Supervisor Full-Time

Location: Toronto, ON
Company Name: Toronto Transit Commission ()
Category: Communications, Online Marketing, User Experience

Reporting to the Marketing Director, you will be responsible for developing and supporting the continued growth of the TTC website by planning and implementing web based communications and online marketing initiatives, maintaining website accessibility, usability and the web content management system. You will also be responsible for the development of new web designs and programs as well as write and edit copy for and its micro-sites.

Your duties will include working closely with the Marketing Director and other internal teams to ensure the seamless transition of organization-wide initiatives from print to online communications and develop opportunities for online strategies; collaborating with the Marketing Director on the ongoing management of the TTC website including the continual evolution of functionality and content; identifying, planning and implementing web based communications in support of the section's overall communication efforts; executing e-communications by writing, editing targeting, broadcasting, analyzing and reporting on content; resolving any issues related to online communications with the help and support of the Marketing Director; researching and identifying or developing new products, platforms, tools and processes to enhance current services or to deliver new services; organizing, updating and maintaining the content infrastructure on the Toronto Transit Commission website and micro-site(s); monitoring web performance, identifying and executing enhancements, and generating statistical reporting and conduct analysis. Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer. Annual Salary Range: $64,846.60 - $81,026.40 (Level 8) Under Review.


You have extensive experience in web content management, development, metrics, data analysis, traditional design, advertising theory and production.  You also possess extensive experience in conducting and analyzing web usability and accessibility studies, search engine optimization, the functionality of database design, operation, setup and customization of content management systems. You have the ability to hand-code standards-based, semantic XHTML and CSS, JavaScript and AJAX.

Experience in unit testing for cross-browser and cross-platform, knowledge of and experience developing within content management systems and experience using image editing software such as Adobe Creative Suite, Photoshop, Illustrator, and/or Fireworks is also a requirement.  Experience with JSP, XML, Flash and Action Script are an asset. These skills and knowledge would normally be acquired through the completion of a University degree in a relevant discipline combined with a minimum five years of directly related experience in managing, developing and maintaining web content and structure. Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

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