Transcom Worldwide is a leading supplier of hosted contact centre and automated voice services. We represent some of the world's biggest and best-known corporations, offering best-in-class customer care and call center assistance to millions of callers per month. Throughout our network of 74 contact centres in 29 countries, more than 20,000 of our trained professionals provide support in 33 different languages. We are all committed to providing industry-leading services that exceed both our client's and their customers' expectations. Our ultimate goal is to excel through our key values of Honesty, Fun, Passion, Excellence and Innovation. We are all committed to being the people's choice as an employer in the Outsourced Services industry in all our operating countries. For corporate information, please visit www.transcom.com/northamerica

Social Media Analyst
Locations:  San Antonio, TX; Denver, CO; Toronto

The individual in this position will:

• Identify useful and relevant information in Social tool for investigation/communication of discovery to client via report.
• Add relevant context (historical, trending, etc.)
• Maintain and refine Social tool, perform queries, and add tags for a specified client

Required knowledge, skills, and abilities:

• Analytically minded with excellent written, verbal, and interpersonal communication skills
• Firm understanding of social media, different social networks, and how metrics apply in the social space
• An understanding of current trends and the capacity to predict future trends
• Knowledge of integrated publishing in the various social media platforms
• Digital media expert with deep understanding of industry best practices and how to apply them (including display, mobile, search, content syndication, social and integrated/custom digital programs
• Able to manage projects and client relationships
• Strong digital media design background
• Extensive Microsoft Excel experience
• 3-5 years work experience in a reporting/analytics role
• Bachelor of Science or relevant field preferred