Senior Account Manager - Vancouver | Citizen Relations | | 15/12/17
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Senior Account Manager Full-Time

Location: Vancouver
Company Name: Citizen Relations ()
Category: Account/Project Mgmt, Communications
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Citizen Relations - Vancouver

Senior Account Manager (5 years+ related experience)

Citizen Relations is an international, award-winning public relations and integrated communications agency with clients in the retail, consumer technology, food & beverage, consumer packaged goods, travel & tourism, automotive, government and financial services sectors.

We have more than 200 staff in nine core offices in the U.S., Canada, Asia and the U.K..

Consistently recognized as one of Canada's top communications agencies, our Vancouver office is growing rapidly and Citizen Relations is actively searching for a Senior Account Manager with experience managing communications campaigns in the food & beverage or retail sectors.

This isn’t just a job. It’s the chance to be part of a growing team driven by a collaborative and entrepreneurial spirit. We believe a passionate, motivated team is the cornerstone of happy clients and boundless creativity.

Last but not least - our Canadian team has been named Strategy Magazine’s 2015 & 2016 Silver PR Agency of the Year and 2017 Bronze Agency of the Year, while also winning the accounts of some of Canada’s most well respected brands - so it’s an exciting time to join this group and a great place to build your career.

Learn more and stay connected at or @CitizenCanada.

The role and what we’re looking for

Our Vancouver office is growing and we’re actively searching for the ideal Senior Account Manager to join our team – working on a mix of CPG and Food & Beverage clients. Experience in the Technology and/or Travel sectors would also be valuable.

A Senior Account Manager is responsible for effectively managing client teams and programs. We're looking for you to display an in-depth understanding of consumer and brand communications, media/influencer relations and engaging Canadians online.

This Senior Account Manager will be creative, strategic, inquisitive and bold in their thinking.

They’ll be open to exploring new ideas and venturing into new territory but balancing that with a sensible approach to campaign development.

The successful Senior Account Manager will know what creates a great story, what resonates with media from a story perspective and how to help craft these ideas. They will also have the ability to sell these ideas into clients, and oversee a team to execute.

As part of this role, you will:

  • Work to nurture strong client partnerships.

  • Write and edit strategic communications plans and materials.

  • Prioritize multiple demands in a deadline-sensitive environment.

  • Maintain an understanding of the evolving media landscape (traditional and online)

  • Hold strong media and blogger relationships.

  • Manage budgets and resourcing across multiple programs.

  • Be able to develop and present effective communications plans to clients and articulate creative ideas.

  • Quality control - pays close attention to detail, content and formatting, ensuring outputs are of the best possible standard.

About you:

  • A Bachelor’s degree in public relations, marketing communications, business or similar background

  • 5+ years of directly related experience working ideally in an agency environment or a directly related client side role

  • Strong understanding of consumer goods, retail marketing, and brand strategy

  • Ability to prioritize multiple demands in a fast-paced environment and exceptional organizational skills

  • Understands the importance of advanced planning, well designed processes and measurement as tools to help optimize the long term success of group and team activities

  • Team player who has a generous and respectful spirit and will be a contributor to a great team culture

  • Entrepreneurial attitude and approach

  • Creative and analytical in gathering information about clients’ industries and business.

    You may send a resume - or alternatively interested applicants may also send a brief cover letter outlining their capabilities and provide links to their LinkedIn profile outlining their past experience.

    Applications can be sent to

  • We thank all applicants. However, only those selected for an interview will be contacted.
    Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know

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