Online Marketing Specialist - Toronto, ON | Sony Canada | | 04/02/13
This job has expired or been closed by the employer. View All Open Jobs Flash close

Online Marketing Specialist Full-Time

Location: Toronto, ON
Company Name: Sony Canada ()
Category: Marketing / Strategy, Online Marketing

Job Description :
The incumbent will be responsible for ensuring the efficient and effective operations of day-to-day E-commerce functions. Reporting directly to the E-commerce Manager, the Online Specialist will support the end-to-end order process and all that it encompasses and will support other areas of the e-commerce business including content, promotions, and customer service tasks.

Key Responsibilities:

  • Inventory Management – fully understand Sony of Canada's product marketing strategy and work with Marketing and Inventory Planning Group to maximize E-commerce sales and minimize sales opportunity loss
  • Order Management – performing cancellations and returns, managing relationships with inventory warehouses, managing stock allocations, investigating lost/damaged orders, assisting call centre supervisor with customer escalations, etc.
  • Promotions Management – seek and coordinate product offers with Retail, Marketing and Inventory Planning and execute required pricing, merchandising and order fulfillment efforts
  • Operational Excellence – develop and analyze reports and seek areas of improvements for web and call centre environments; this includes testing and debugging issues as they arise, reducing returns ratio, improving UX
  • Account Management – liaise with Finance Group to settle accounting discrepancies, arrange vendor payments, manage POs and other related duties
  • Content Management – support Content Specialists with posting/removing content as required. Assist with creating and editing copy to be used in various online activities

Technical Competencies:

  • SAP experience preferred
  • 1-3 years of experience in E-commerce or Web Marketing
  • Strong experience with Microsoft Office software
  • Strong English language skills a must; French language skills are an asset
  • Experience with analytics software such as Omniture, Google Analytics, etc.
  • Strong knowledge and understanding of application of web technologies (JAVA, JavaScript, XML, Flash, HTML) as well as communication concepts and marketing methodology including Web 2.0 Content Management and CRM technologies
This job has expired or been closed by the employer, please visit our home page