Market Director - Vancouver, BC | Tiffany & Co. Canada | | 13/10/14
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Market Director full-time

Location: Vancouver, BC
Company Name: Tiffany & Co. Canada ()
Category: Business Dev/Sales, Communications, Marketing
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Tiffany & Co….. the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be.

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.


The Tiffany Market Director will effectively lead, develop and support the sales and operations of a high volume, high traffic location or of multiple store locations to meet and/or exceed sales plans and profitability targets.  The Tiffany Market Director is a dynamic, attentive and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service.  The Market Director is a strong, decisive and collaborative leader; an individual that locally builds a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees within a critical, high profile location, the home store and/or along with multi-store location oversight.  A direct emphasis is placed on the importance of focused management training and development. The Market Director is a loyal and constant ambassador of the Tiffany brand and may be in a location frequented with public relations media opportunities and high profile events.

Fiscal Accountability:Deliver profit plan sales and profitability targets of a high volume location and/or with multi store oversight and responsibility, and ensuring all day to day activities support the retail strategies, and current initiatives.

Tiffany Experience: Foster a store environment of the Tiffany Experience- define, model and hold staff accountable for demonstrating the behaviors that enhance customer engagement, build enduring relationships and represent Tiffany Brand values.Assistant Store Managers are also responsible forcoaching all staff members to reinforce Tiffany & Co. training concepts and develop the necessary skills to ensure consistent delivery of the Tiffany Experience.

Business Development: Assess local market opportunities to develop a proactive and effective customer development strategy to drive new customer acquisition, lapsed customer re-engagement, and cultivation of Tiffany Register customers;communicating the client development strategy and the related individual objectives for each member of the branch.

Talent Management: Acquire talent by building a robust internal and external talent pipeline through employee, client and personal networking.Effectively identify and select top talent by using pre-hire assessment reports and interview guides for every hiring decision.  Use the Tiffany Onboarding program to ensure a consistent, branded onboarding experience for all new employees; responsible for developing talent by assisting the management team in writing and delivering quarterly performance reviews with members of staff to discuss performance relative to expectations/plans, to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training.  Ensure timely and effective resolution of all significant performance issues by assisting in creation of action plans for underperforming employees.

Creative/Visual Merchandising: Be aware of all current Creative Visual Merchandising and Merchandising directives and ensure their timely implementation. Maintain standards for all creative vehicles in store, including: Windows and vitrines, signage, flowers, holiday décor


Required Qualifications:

  • Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant customer related experience (i.e., hospitality). Proven track record in sales generation, managing the achievement of sales result and profitability targets.

  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills.
  • Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members.
  • Dynamic team player with ability to positively motivate staff and network locally, regionally and global to build relationships.
  • Superior communication and interpersonal skills using positive leadership models.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in Canada.

Preferred Qualifications:

  • A college/university degree.

  • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
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