Manager, Social Media Community (1 Year Contract)
Inspire the World, Create the Future.
Do you believe in the power of technology to help shape a brighter future and a stronger global community? Are you inspired by the possibilities? Are innovation, camaraderie, and the pursuit of excellence part of your innate drive? Then you've got what it takes to succeed at Samsung.
Manager, Social Media Community
The incumbent will act as the voice of Samsung Canada across all social platforms and is an energetic and passionate Brand Ambassador. The incumbent is a highly motivated individual with experience and passion for designing and implementing the Company’s content strategy, creating relevant content, and maximizing community participation and leadership. The incumbent is entrenched in social communities and the resident expert at creating engaging content on both a day-to-day and campaign basis with the results to prove it.
- Contribute to the implementation and evolution of Samsung Canada ‘always on’, responsive social media community management
Consult, advise and execute annual and quarterly social media strategic plans in partnership with key internal stakeholders / groups (Service, Marketing, Divisions)
Deliver enhanced brand, product and community awareness via Social platforms
Develop and maintain the social content calendar and roadmap.
Create, curate, and manage all published content (images, video and copy).
Ensure all social programs and campaigns are aligned and executed to clear KPIs.
Deliver consistent and regular cadence of reporting and contribution to campaign post-mortems.
Collaborate with HQ, regional HQ, and to support reporting requests and share best practices across the global Social Media team network
Monitor and manage the health of Samsung’s social channels, working closely with Service and Digital Marketing to address any concerns
Act as an advocate across social media platforms, engaging in dialogue and answering questions where appropriate.
Post-secondary education in Marketing, Journalism, PR or related field preferred
Expert knowledge of popular social media channels including Twitter, Facebook, YouTube, LinkedIn, Google+ , Vine, Instagram +blogs
Demonstrated understanding of social media best practices and tools
Digitally savvy, understands how social fits into a broader 360° campaign
Incredible attention to detail and ability to multi-task
Demonstrated resilience in managing competing priorities/programs related to social community management
Very strong writing and communication skills
Knowledge of social media analytics and reporting
Ability to work independently in a fast-paced environment
Strong presentation skills, ability to host video content as needed
Strong interpersonal skills, ability to work cross-divisionally and functionally and balance the interests of multiple stakeholders
Passion for technology and consumer electronics
5+ years in a full-time social media position for a top tier consumer brand preferred
Public Relations (PR)/Communications knowledge and experience an asset
Experience building content plans, creating content and monitoring and responding to consumers on a consumer brand’s social media channels
Experience supporting broader crisis management within an organization
An active profile on social media channels
Ability to prove successful track history by showcasing external rewards/recognition, is a strong asset.
Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.