Happiness & Marketing Coordinator (e-Commerce) full-time

Founded in 2013, kwäf is an industry leader in online wine retail, delivering only good wines to Canadians at their doorsteps.

We’re looking for a motivated individual to be a champion for our customers and help us spread more wine happiness as we grow.

If you are detail-oriented, have a background in customer service and digital marketing, and are passionate about delivering best-in-class products and service, then you could be our Happiness & Marketing Coordinator.

Plus – wine!

Job Description:

Customer Service & Fulfillment (45%)

• Create a wonderful customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall customer experience
• Prepare weekly shipments and in-package materials
• Coordinate with our suppliers and logistics team to ensure orders are shipped promptly and accurately
• Contribute to the bottom line by recommending process flow changes to reduce warehouse and shipment errors, auditing shipment reports, and recommending improvements to the customer experience
• Other admin support as needed

Marketing & Communications (55%)

• Implement email marketing content including email newsletters, ad-hoc email campaigns and landing pages
• Implement social advertising and SEM campaigns to support core marketing and promotional targets (paid and organic)
• Monitor social media channels and engage with community
• Report on web, email and social stats to inform marketing strategies and tactics
• Support other marketing initiatives as needed

Skills & Experience Required

• 2–3 years digital marketing experience
• 1–2 years customer service experience
• Post-secondary diploma or degree in Marketing or a related field
• Highly detail oriented and organized
• Comfortable with Microsoft Excel and web-based applications and systems (MailChimp, CMS)
• Basic coding knowledge (HTML, CSS)
• Excellent written as well as interpersonal communication skills
• Innovative, self-starter, able to work with limited supervision in a fast paced environment
• Exceptional organizational skills to manage and prioritize workload
• Wine knowledge/interest a plus!

Work Environment & Perks

• Reporting to Marketing Manager
• 5 days a week, 9am–5pm with occasional evenings and weekends
• Work will generally take place at our offices in East Toronto with some need to travel to Ontario Wine Country.
• Competitive salary with benefits package commensurate with experience
• The chance to taste top wines while rubbing elbows with industry experts