Digital Operations Manager - Toronto | Jumpfactor | | 11/09/16

Digital Operations Manager Full-Time

Location: Toronto
Company Name: Jumpfactor ()
Category: Account/Project Mgmt, Marketing / Strategy, Online Marketing

Digital Marketing Operations Manager

Start Date: September 2016 Immediate

You are a passionate Operations manager and digital marketing strategist with strong project management and people management skills. You love team building and strategy and can confidently communicate with clients and staff. You are a manager who can align resources towards goals and keep them motivated . Your are responsible for excellence in delivery and systems.

This is a unique opportunity to be working with experienced high performance digital marketers in one of the fastest growing and leading B2B technology marketing agencies in Canada.

The best candidates will be entrepreneurial minded with core strengths in operations management and execution.

To apply please submit resume to


We’re looking for competitive people who want to be part of an amazing team. This role is based in Toronto and is full time.

Jumpfactor is an Award winning (Cisco 2016 Digital & Social Marketer of the Year – client campaign award) dynamic, fast-paced integrated digital inbound marketing agency. We’re best suited for motivated self-starters. We specialize in B2b services and technology marketing.

Jumpfactor is an exciting and high growth agency – if you’re smart, and if you have the passion to learn, the creativity to explore, and the courage to add your voice to a constant and demanding conversation, Jumpfactor could be the ideal place for you to test yourself and be part of something great.


  • Proactive ownership and solutions
  • Extremely detail oriented and quality focused
  • Results driven customer success
  • Extreme positivity and high engagement
  • Constantly learning and teaching


  • Very Competitive salary plus bonus
  • Complete Documented Training and Processes
  • Performance and Growth Focused Environment
  • Opportunities for advancement in a positive work environment
  • State of the art technology, automation and tools
  • Health-Vision-Dental-Disability Benefits
  • Regular Team lunches & learning hours


  • Minimum 5 years digital marketing experience w/ 3+ years management
  • Well versed in SEO, inbound marketing, content, social and web design concepts
  • Hands on experience in digital marketing project management
  • You “love” marketing and consider it a passion which extends beyond the workplace
  • Experienced in client interaction and account management
  • Highly client focused & have high level of confidence
  • Must be highly proficient in general computer applications
  • Must be extremely organized, detail oriented, disciplined & resourceful
  • Have a get it done attitude & get things done efficiently
  • Proven experience in project management via agile / waterfall
  • Proven experience in team performance management
  • Highly systems focused with experience in developing SOPs
  • Very KPI driven with a focus on driving accountability
  • Familiarity with Traction EOS or Rockefeller habits is a major asset


  • Managing account strategists & delivery team members
  • Running weekly and monthly team project meetings
  • Complete resource management and workload prioritization
  • Holding team members accountable for KPIs and campaign performance
  • High level account strategy support for mid and enterprise accounts
  • Performance review management, training and recruiting
  • Ensure deliverables are met on time and above expected quality
  • Forecast and track client campaign performance via KPI dashboard
  • Proactively work with strategists for account growth strategies
  • Constantly learn new trends and strategies of Inbound Marketing
  • Bringing high energy to the team and to clients
  • Displaying high level of diligence and enforcing the same in adherence to process
  • Ensuring project profitability and ROI for clients
  • Reporting to and working with CEO


  • Minimum 5+ years digital management experience with 3+ years management experience
  • Hands on experience in digital marketing project management

If you are a dynamic and energized individual looking for a fantastic working environment and incredible team, this position may be for you!

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