Digital Analytics Lead - Toronto, ON | LoyaltyOne | | 07/08/17
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Digital Analytics Lead Contract

Location: Toronto, ON
Company Name: LoyaltyOne ()
Category: Online Marketing

Digital Analytics Lead (14 Month Contract)

About the Team

The Marketing Analytics team is a key strategic partner to several internal departments responsible for the management of the AIR MILES Reward Program. Through insightful and timely analysis of data from a multitude of sources, the team is responsible for providing analytics support for the entire AIR MILES Reward Program in areas including Collector Experience, Digital, AIR MILES Program Design, Marketing Channels, New Product Development, and Brand Management.

Why work with us?

Are you passionate about data and analytics and the technology and processes behind data driven decision making?  Interested in going beyond just “tagging” and play a key role in all parts of the data collection to insight generation cycle? Do you enjoy asking questions and solving puzzles?  Are you always looking for opportunities to change things for the better and drive innovation? That’s what the analysts on this team do for our internal clients.

What will you be doing?

Lead the digital data capture and digital data governance roadmap

  • Maintain and evolve the digital data capture and tagging process and guidelines using

  • Define quality assurance and testing activities to ensure accurate and efficient data collection

  • Configure analytics and tag management tools and troubleshoot web analytics data problems

  • Develop code to capture key user interactions in our digital platform, ensuring the information is available for business consumption

  • Ensure the integration with other data, tools and with our internal data lake

  • Create, communicate and enforce a digital data governance processes

  • Produce and maintain code and data documentation, including implementation design, tool configuration and data dictionaries

Be a key partner and a consultant

  • Work with internal clients to understand their business objectives, scope and KPIs and translate them into digital measurement plans and data collection strategies
  • Work with technical teams to ensure the implementation and validation of those strategies

  • Provide technical support and training to internal teams around analytics tagging, data validation and data integration

  • Create technical and non-technical instructions for client internal technical staff

  • Contribute to the evolution of our digital measurement practice towards our digital analytics maturity vision and centre of excellence

  • Develop skills to allow you to support and become a backup for other members of the team

  • Deliver internal training and assist with other related projects and program-wide initiatives

Be an entrepreneur

  • Find new ways to apply your technical and analytical prowess to our business
  • Improve and automate process using a variety of tools to drive operational efficiency

  • Identify further opportunities for clients by keeping abreast of industry/competitive trends

  • Use other data analysis tools as needed

What will you bring?

  • 3+ years of relevant work experience with Bachelor’s / Master’s degree in Computer Science, Engineering, Business Intelligence, Mathematics or an equivalent degree a relevant field of study

  • Hands on experience implementing data collection for digital analytics tools (i.e. Adobe Analytics - Omniture, Google Analytics, Coremetrics, Webtrends)

  • Experience with Tag Management tools such as Google Tag Manager, Ensighten, Adobe Dynamic Tag Manager or Tealium

  • Deep understanding of JavaScript events and jQuery custom events necessary, and best practices for JavaScript coding

  • Hands-on proficient experience with SQL, relational databases or cloud database environments

Nice to have:

  • Front end web development experience (JavaScript, jQuery, CSS, HTML)
  • Familiarity with different web development platforms and programming languages

  • Programming skills in SAS, R, Python or Scala, an asset

  • Experience with data visualization software (Tableau, Google Data Studio, etc.)

  • Good grasp of common web protocols (HTTP, FTP), CMS and web architecture

  • Experience in an agency or consulting setting an asset

About LoyaltyOne

LoyaltyOne is a global leader in the design and implementation of coalition loyalty programs, customer analytics, and loyalty services for Fortune 1000 clients around the world. LoyaltyOne has over 20 years history leveraging data-driven insights to develop and operate some of the world's most effective loyalty programs and customer-centric solutions. These include the AIR MILES Reward Program, North America's premier coalition loyalty program, Precima, the global retail strategy and analytics arm, LoyaltyOne Consulting, European-based BrandLoyalty, and Latin America's leading coalition program, dotz. LoyaltyOne is an Alliance Data company.

About ADS:

Alliance Data® (NYSE: ADS) is a leading global provider of data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today's most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and emerging technologies. An S&P 500 and Fortune 500 company headquartered in Plano, Texas, Alliance Data consists of three businesses that together employ more than 16,000 associates at approximately 100 locations worldwide.

Employment Opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities in accordance with legislation.

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