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Communications and Project Officer
Cabinet and Corporate Secretariat
$72,206 to $87,112
March 23, 2018
The results of this competition may also be used to fill other similar vacancies, on a temporary or regular basis.
About the Canada Council for the Arts
Join our team and play a role in supporting Canadian creativity. The Canada Council is a dynamic, highly-respected federal Crown corporation with a mandate to foster and promote the study and enjoyment of, and production of works in, the arts for the benefit of all Canadians. We offer competitive salaries and benefit package. For more information about the Canada Council for the Arts, please visit our website at www.canadacouncil.ca.
About the role
Under the direct supervision of the Chief of Staff and Corporate Secretary, the Communications and Project Officer is primarily responsible for coordinating and implementing organizational procedures for handling complaints from the public about Council programs, a responsibility that specifically involves creating, coordinating and implementing processes and directives relative to complaints in order the strengthen the Council’s ability to respond to complaints in a timely, transparent and credible manner. The incumbent also assumes the writing tasks in support of the office such as the preparation of highly sensitive and complex correspondence, reports and documentation.
As the Communications and Project Officer, you will:
- collaborate with the subject matter experts and prepare messages and responses to complaints
- be responsible for the management of special projects in the Director/CEO’s Office, including the planning and organization of meetings and events and communication and support for various committees
- collaborate with Human Resources and Organizational Development, Marketing Communications, and other divisions/sections to coordinate communications
- identify and create forums for multi-way communications
- collaborate on writing and editing content and provide revision services as necessary
- collect and research data and synthesize complex or diverse information
- manage the flow of key information and documents, and perform a coordination role, between the Chief of Staff and Corporate Secretary and other key stakeholders in the organization, including members of the Executive Management Committee (EMC) and Directors
- manage the complaint handling process, prepare responses and make recommendations to the Chief of Staff and Corporate Secretary on the more sensitive and complex files
- assist/coordinate work related to the Board
- contribute to the development of policies and procedures
- explain decisions taken by Council when complaints are not substantiated
- recommend solutions to resolve complaints to the Chief of Staff and Corporate Secretary
- report on trends and patterns in complaints to identify and make recommendations to address potential systemic issues
- seek system-wide improvements to influence positive changes
- provide Council with tools and guidelines related to complaint handling; and perform other related duties.
You may be required to travel up to 10 days per year and on occasion, work irregular hours.
· An undergraduate degree in public administration, public relations/policy, communications, business administration or an equivalent combination of education and professional experience related to the responsibilities of the position
- Five (5) years of progressively responsible experience in either program/project management, communications or policy analysis and implementation
- Previous experience in writing and producing various types of communications
- Experience in the revision and translation of texts in the arts or culture and federal administration would be an asset
- Extensive knowledge of approaches and best practices related to complaints management
- Comprehensive knowledge of the Canada Council, its mandate, programs, policies and procedures
- A good knowledge of the arts and of the programs, policies, clients and fields of interest of the Canada Council
- Knowledge of the latest advances in communications practices and techniques, including a solid understanding of digital communications
- Good understanding of the Canada Council’s Strategic Plan, goals and values, and its Human Resources Strategy
Skills & Competencies
- Excellent communication skills, the ability to write and speak in clear, accessible, and compelling language with a high degree of professionalism, diplomacy, tact and sensitivity
- A high level of problem-solving, decision making, reasoning and analytical abilities
- Excellent planning, multitasking, time and priority management skills
- Excellent initiative, judgment, interpersonal and relationship building skills
- Excellent people management, teamwork, collaboration and facilitation skills
- Excellent project management skills, with ability to manage multiple projects simultaneously, within tight timeframes
- Excellent negotiation skills and a high degree of rigour
- Self-starter, highly organized and detail-oriented
- Excellent translation and revision skills
- Aptitude for writing and research
- Ability to be discreet when dealing with sensitive files and confidential information
· This position requires the use of both official languages. The requirements in the second official language are: advanced level in oral and reading comprehension and an intermediate level in writing.
This position is located in Ottawa.