Client Services Specialist - Toronto | Designstor | | 20/10/16
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Client Services Specialist full-time

Location: Toronto
Company Name: Designstor ()
Category: Account/Project Mgmt, Business Dev/Sales, Marketing
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Designstor is a creative technology and visualization company located in the heart of Toronto’s design and fashion district. For over 15 years we have created innovative renderings, animations and interactive works to help our clients visualize and sell architecture and new developments in Canada and the US. Our work is a combination of creativity and technology rooted in architecture and design.  We are a close-knit team, working in a collaborative and supportive work environment that values diverse skill sets and personalities.

The Role:

As we enter a new phase of growth and development, we are looking for a Client Services Specialist to help drive business growth. This role will be divided between lead generation and existing client relationship management. You will be nurturing the relationships with key decision makers in our existing client base, as well as acting as an internal liason for client feedback with our project management team.

The other aspect of this role involves lead generation. You will be prospecting and determining a strategic way to target, qualify and reach out to potential clients for our business development team to close on. Your approach needs to be creative, as we are a niche service in a specialized market.

The Attitude:

We are seeking a motivated self-starter, with an entrepreneurial spirit and creative, collaborative approach. You are a confident conversationalist, with a knack for fostering positive client relationships. You will be a key member of our business development team.

We offer a competitive compensation plan, including base salary and performance bonuses.  We view this as a developmental role with excellent opportunities for career progression and growth.

Duties and responsibilities include:

  • Work closely with the company's top clients to ensure client satisfaction and identify new opportunities

  • Regularly communicate with high level clients to keep them informed and up to date on our latest work

  • Maintain positive rapport and trust with key clients, keeping them invested using a creative and unique approach

  • Generate new sales leads and investigate existing leads to establish first contacts, and help secure opportunities for senior management to pitch prospective clients

  • Follow up with qualified leads and project contacts as directed, providing marketing collateral and supporting company information

  • Provide CRM support to update and maintain key client and prospect databases

  • Assist in creation of fee proposals

  • Assist in researching and evaluating market opportunities based on direction provided

Applicants should possess, as a minimum, the following skills:

  • Bachelor’s Degree or equivalent

  • 2-5 years successful experience in a sales or client service role;

  • Proven track record in generating high quality leads

  • Process driven and highly organized

  • Up to date understanding of digital marketing & sales tactics

  • Expert communication skills both written and verbal (English language)

  • Comfortable cold calling and hosting regular face-to-face client meetings

  • Tech savy including use of social media platforms, shared document platforms (e.g. Google Docs), CRM tools

  • Account Management/Agency experience is a plus
  • Work experience in OR a demonstrated understanding of the real estate development industry is an asset

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