About Tidal:
We’re a rapidly growing digital agency based in Yaletown, Vancouver. We work with some great clients like the City of Vancouver, Silverstar Resort, Simon Fraser University and Great West Life. We have a fun corporate culture and respect work life balance. But we’re also passionate about our work and helping our clients win.

Required Skills and Experience:

• 5+ years relevant business experience
• Minimum of three years spent in interactive and/or Marketing services. Ideally coming from a digital agency background.
• Experience working with technologically complex client engagements
• Demonstrable experience in account management with close involvement in delivery of work and growing our service offering within the account.
• Successfully manage a revenue target and revenue forecasts (not just in a sales support situation)
• A demonstrated understanding of business and customer strategy, customer experience, customer relationship management, content management, Analytics, Digital Marketing and Commerce Internet technologies
• Facilitation, team motivation and team leadership skills
• Solid attention to detail
• Experience with clients in the digital publishing space, and/or experience with financial services

Key Responsibilities:

• Lead the Account Management Team and ensure each player is hitting their targets
• Oversee and manage marketing and lead generation process
• Manage Account Team (Coordinators)
• Collaborate with the Production Team
• Help position Tidal as one of the best agencies in North America

Sales Deliverables

• Manage lead generation process and win new accounts
• Ensure we have a streamlined business development process & account management process
• Run weekly sales meeting
• Account Management Deliverables
• Provide great strategy that converts our clients into raving fans
• Creating great strategic & sales documents
• Live our core values:
• Raving fans: we want clients so happy that they brag about us to their colleagues and co-workers
• Leadership: create short term and long term strategies that help guide the company
• Team Work: mentor and work key team members
• Innovation:  have a great understanding of technology and be able to help steer the direction of the company.
• Accountability: do what you say you’re going to do