Account Manager - Burnaby | Smartt | | 28/10/16
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Account Manager full-time

Location: Burnaby
Salary: $36,000-$55,000
Company Name: Smartt ()
Category: Social Media
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Smartt is a boutique digital consulting agency. We combine expertise in marketing, branding, web development, and IT to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success oriented professionals who can help clients execute digital projects and create measurable results.

We are looking for a talented digital marketer with right skills and attitude to help manage our excellent clients – all while learning about branding, web development, and IT so you can become a fully cross-functional “T-shaped” expert the world needs.

We are looking for candidates that fit our culture of:

  • Being on time
  • Communicating
  • Producing work we are proud of

All while practicing Transparency, Leadership, and Collaboration.

Key Responsibilities

Day-to-Day Interaction and Activities

  • Handle day-to-day activities for assigned clients.
  • Gather strategic intelligence and other tactical information
  • Send out Client Contact Reports for all client meetings and telephone conversations
  • Relay client requests and change orders to all appropriate team members quickl
  • Effectively present, sell, and defend all agency work/proposals to clients; support other client service team members in these functions.
  • Regularly check for and respond promptly to all client communications, including calls, faxes, email, and project management portals
  • Oversee execution of approved engagements
  • Check and approve creative/production materials, copy, content, layouts, production art, and coordinate client approval of same

Digital Work

  • Setup and manage search engine marketing accounts (example: Google Adwords, Facebook Advertising, Bing Advertising)
  • Perform SEO audits and fixes
  • Social Media: Setup and manage social accounts
  • Reporting: Create weekly and monthly reports
  • Design: Create graphical banners
  • Web Changes: Perform content changes on websites
  • Blog Posts: Write, edit, and post blog content
  • Copywriting: Create headlines and content
  • Email Marketing: Create and sendout newsletter mailouts
  • Web Services: Perform ongoing Web Service work (example: Wordpress updates and security management)

Account Planning

  • Assist in preparing client proposals, roadmaps, and plans
  • Keep apprised of clients’ brands/products/services/marketing developments

Client Training and Education

  • Translate technical concepts into everyday business language for clients
  • Explain insights from SEO, Analytics, and marketing results to clients
  • Assist in training of client tasks within scope of projects

New Business

  • Renew and grow existing client accounts.
  • Actively seek additional projects/new business from client contacts
  • Represent agency at industry, networking, and communication functions

Administration and Finance

  • Ensure prompt collection of accounts receivable
  • Coordinate project timing and budgets with all relevant agency personnel
  • Ensure projects delivery on budget and on time
  • Inform account reviewer regularly of account progress for all assigned clients; involve account reviewer immediately in event of potential problems (client/agency relations, budget overruns, etc)


  • Create daily summary report to document activity
  • Create weekly “Measurable Results” report for Account Reviewer
  • Create weekly dashboard report for Reporting Person

Education Level

Bachelors Degree


  • $36,000 - $55,000 per year, depending on experience
  • Extended health and dental
  • 15 paid days off per year
  • Free at home internet connection
  • Company funded education, certification and career development
  • Unparalleled growth opportunities

About You

  • Completed Post Secondary Education (University or College) preferably in marketing
  • 6 months of internship, client-side, or agency marketing experience
  • Have a strong knowledge of Digital Marketing and an appropriate level of technical competence and ability
  • Google Adwords and Analytics certifications an asset
  • Be informed and able to discuss digital trends and current industry issues
  • Experience with WordPress and Drupal an asset
  • Basic graphics and web development skills an asset
  • Excellent presentation, writing, and verbal skills

Annual Salary

$36,000 - $55,000 depending on experience

Years of Experience

6 Months of Digital Marketing Experience

Office Photos

Office Location

#113-3855 Henning Drive, Burnaby
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