Account Manager full-time
Smartt is a boutique digital consulting agency. We combine expertise in marketing, branding, web development, and IT to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success oriented professionals who can help clients execute digital projects and create measurable results.
We are looking for a talented digital marketer with right skills and attitude to help manage our excellent clients – all while learning about branding, web development, and IT so you can become a fully cross-functional “T-shaped” expert the world needs.
We are looking for candidates that fit our culture of:
- Being on time
- Communicating
- Producing work we are proud of
All while practicing Transparency, Leadership, and Collaboration.
Key Responsibilities
Day-to-Day Interaction and Activities
- Handle day-to-day activities for assigned clients.
- Gather strategic intelligence and other tactical information
- Send out Client Contact Reports for all client meetings and telephone conversations
- Relay client requests and change orders to all appropriate team members quickl
- Effectively present, sell, and defend all agency work/proposals to clients; support other client service team members in these functions.
- Regularly check for and respond promptly to all client communications, including calls, faxes, email, and project management portals
- Oversee execution of approved engagements
- Check and approve creative/production materials, copy, content, layouts, production art, and coordinate client approval of same
Digital Work
- Setup and manage search engine marketing accounts (example: Google Adwords, Facebook Advertising, Bing Advertising)
- Perform SEO audits and fixes
- Social Media: Setup and manage social accounts
- Reporting: Create weekly and monthly reports
- Design: Create graphical banners
- Web Changes: Perform content changes on websites
- Blog Posts: Write, edit, and post blog content
- Copywriting: Create headlines and content
- Email Marketing: Create and sendout newsletter mailouts
- Web Services: Perform ongoing Web Service work (example: Wordpress updates and security management)
Account Planning
- Assist in preparing client proposals, roadmaps, and plans
- Keep apprised of clients’ brands/products/services/marketing developments
Client Training and Education
- Translate technical concepts into everyday business language for clients
- Explain insights from SEO, Analytics, and marketing results to clients
- Assist in training of client tasks within scope of projects
New Business
- Renew and grow existing client accounts.
- Actively seek additional projects/new business from client contacts
- Represent agency at industry, networking, and communication functions
Administration and Finance
- Ensure prompt collection of accounts receivable
- Coordinate project timing and budgets with all relevant agency personnel
- Ensure projects delivery on budget and on time
- Inform account reviewer regularly of account progress for all assigned clients; involve account reviewer immediately in event of potential problems (client/agency relations, budget overruns, etc)
Reporting
- Create daily summary report to document activity
- Create weekly “Measurable Results” report for Account Reviewer
- Create weekly dashboard report for Reporting Person
Education Level
Bachelors Degree
Compensation
- $36,000 - $55,000 per year, depending on experience
- Extended health and dental
- 15 paid days off per year
- Free at home internet connection
- Company funded education, certification and career development
- Unparalleled growth opportunities
About You
- Completed Post Secondary Education (University or College) preferably in marketing
- 6 months of internship, client-side, or agency marketing experience
- Have a strong knowledge of Digital Marketing and an appropriate level of technical competence and ability
- Google Adwords and Analytics certifications an asset
- Be informed and able to discuss digital trends and current industry issues
- Experience with WordPress and Drupal an asset
- Basic graphics and web development skills an asset
- Excellent presentation, writing, and verbal skills
Annual Salary
$36,000 - $55,000 depending on experience
Years of Experience
6 Months of Digital Marketing Experience