Reliable Controls Corporation is a privately owned Canadian company dedicated to providing simple, flexible, and sustainable Internet-connected building automation systems since 1986.  All our products are designed with three things in mind: people, planet, and profit.   All design, development, assembly, service, and repair are housed under one roof in our LEED Platinum certified headquarters in Victoria, BC, Canada.

We are looking to add an experienced Technical Writer to our Marketing team. The Technical Writer will report directly to the Technical Communications Manager and be part of the Marketing department. A successful applicant will collaborate with a wide range of internal and external stakeholders to develop our corporate technical content. Our ideal candidate will possess a high level of technical aptitude, very strong interpersonal skills, an inquisitive mind, and a passion for providing customers with an exceptional user experience.

Perks and Benefits we offer to our team:

• Extended Health & Dental Coverage
• RRSP matching plan + extra cash towards your RRSP account
• We will pay you to volunteer for a charity of your choice*
• Well-equipped on-site fitness facilities with 24/7 access
• Free parking
• Green Transportation Incentive – bike, bus or walk to work and earn money!
• Social Committee Events – we have something fun happening almost every month
• Employee Service Awards
• Performance Bonus*
• Opportunities for continuous learning*
• …And most importantly: great people to work with!

Role Responsibilities:

• Author technical documentation in a fast-paced production environment.
• Work closely with developers, quality assurance professionals, subject matter experts, and project managers as a key member of the marketing and development team.
• Research, gather, and synthesize disparate information from various sources into cohesive, audience-friendly documents.
• Develop and manage deliverables according to the Research and Development (R & D) Gate process (a combination of Release Gate and Agile methodologies).
• Apply Reliable Controls style guide standards, in addition to the standards described in the Microsoft Manual of Style and the Chicago Manual of Style.
• Work independently while prioritizing tasks and meeting deadlines.
• Proactively contribute to improvements  in technical documentation, quality assurance, and the overall development process.
• Apply best practices from the domains of technical writing, UI/UX, and graphic design.
• Work with advanced HTML and CSS to create documentation in various output formats.
• Understand Reliable Controls products and how they’re used.
• Understand concepts and terminology used in the HVAC industry.
• Understand, use, and describe complex networking concepts.

Qualifications:

• A minimum of 5 years of experience in technical writing.
• Experience as a technical writer for a technology company; software, hardware, electrical engineering is preferred.
• Post-secondary education in technical communications, business communications, business analysis, or journalism.
• Experience in applying the principles described in the Microsoft Manual of Style, the Chicago Manual of Style, and the use of plain language.
• Practical experience using Madcap Flare in a production environment.
• Practical experience working with HTML and CSS.
• Solid understanding of networking concepts and databases.
• Ability to manage tight deadlines and multiple priorities simultaneously.
• Proven skills in managing technical interviews with subject matter experts.

If you feel your qualifications meet the requirements listed above and are interested in joining our Reliable Controls family, please submit your resume along with the cover letter listing your compensation expectations. We look forward to receiving your application!