Technical Writer - Burnaby, BC | Tantalus Systems | | 04/12/15
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Technical Writer Full-Time

Location: Burnaby, BC
Salary: highly competitive salary and benefits
Company Name: Tantalus Systems ()
Category: Copywriting / Writing, Online Marketing, User Experience

Tantalus creates smart grid communications technology that enables electric, gas & water utilities to optimize the use of resources by automating monitoring & control processes, improving operational efficiency, and delivering the information utilities and consumers need to manage energy intelligently and cost-effectively.

The Tantalus Utility Network – TUNet® – is smart grid technology that enables a utility to monitor, control and respond to events anywhere and at any time across its distribution network. It serves as the communications backbone that makes smart metering, power quality monitoring, outage reporting, load control, and distribution automation practical and cost effective. The result is more efficient operations, more accurate billing, and the ability for a utility to deliver a high level of customer service.

You will be our in-house technical translator, digging deep into TUNet to understand software, devices, features and equipment, then coordinating with the marketing, product management and product development teams with Customer Operations to create internal and customer-facing release notes, user guides, technical procedures and product bulletins. The content you create will also feed into training materials for the customer and customer operations team.

The primary duties and responsibilities of this dynamic role are, but not limited to:

  • Take technical specifications and develop comprehensive and concise communication pieces for customers which also includes their non-technical staff
  • Participate in the product inception process to identify documents that will need generating and updating for the next release
  • Track, manage and resolve documentation defects using Jira and Confluence
  • Make required changes, including screen shots, click points, images, diagrams, flowcharts etc.
  • Identify gaps and inconsistencies in existing documentation, specifically for product maintenance and trouble-shooting

Our ideal candidate will have 3-5 years’ experience in a comparable technical environment that incorporates software, hardware and firmware components. You can demonstrate familiarity with various documentation and revision control methods. SDLC, Agile process, and Linux command line experience are all considered assets. If you also have experience transitioning to an online documentation center, please be sure to mention that!

As Technical Writer, it is important that you seek continuous improvement. You are passionate for innovative solutions, plus have a strong personal commitment to helping non-technical people navigate the technical world.  Your friends might call you a grammar junkie as you love finding superfluous commas and misplaced semi-colons in the written word around you… of course, they are never found in your own prose!

You are self-motivated and results-focused with demonstrated ability to multi-task without compromising quality. You possess strong interpersonal skills that help temper fluctuating workplace pressures and maintain strong working relationships despite needing to repeatedly interrupt those around you to get the information you need.

Currently experiencing a period of sustained and significant growth, now is the perfect time to join the Tantalus team.

In addition to a competitive salary, you will also receive:

  • Comprehensive benefit plan, including paid MSP;
  • Flexible health spending account;
  • Life and disability insurance;
  • Stock options;
  • Paid parking space and easy access to Skytrain;
  • 3 weeks' annual vacation; and
  • Opportunities for paid professional development and training.

Best of all, you will receive these benefits upon commencement of employment!

At Tantalus our primary focus is our people which we support through our open door policy and clear communication channels. We greatly value our team and aspire to empower all of our employees through the provision of support, transparency and decentralized autonomy.

Our culture is built on hard work, recognition and reward. We are looking for people who share our commitment to getting the job done and celebrating all of our successes along the way.

Our brand new and modern office, centrally located in the heart of Burnaby, provides our team with a collaborative, social and engaging work environment. With a running club, games room, foosball tournament and various social events, we encourage our team to interact, learn and grow with each other on a daily basis.

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