Job Description :
The Market Manager is responsible for supervising and coordinating all aspects of store operations for a defined market ranging from 5-7 stores. Financial goals and company expectations will be achieved through recruiting and hiring talent, motivating store managers and teams, assessing and developing Store Managers’ skill, and promoting a positive work environment. This position serves as the primary link between the home office and individual stores and needs to be knowledgeable of all store operations, company policies, procedures and standards.
Financial Results: Inspire and motivate store teams to drive for results. Ensure store teams are focused on the customer, utilizing all sales programs. Meet or exceed sales targets, including plan, comp and other key performance indicators (KPIs) · Continuously assess business and create action plans to improve sales. Monitor and manage expenses to achieve market and store profitability, including payroll and other store expenses.
People: Recruit, hire, train and retain diversified candidates for all management positions. Actively manage succession planning to identify internal and external talent; fill all positions promptly. Evaluate skills of store managers and initiate on-going development for team through the use of available tools and programs. Create and follow up on Individual Development Paths for management team. Manage and resolve employee relation issues according to company expectations and standards. Successfully partner with peers and supervisor to share best practices and achieve exceptional results; build effective relationships with landlords/mall representatives and home office partners to educate them on the needs of their business and to build mutually beneficial relationships.
Store Operations: Meets all deadlines; follow up with management teams to meet deadlines and to ensure compliance with company policies and procedures. Conduct monthly store visits and operational audits. Manage results based on company expectations. Take appropriate partners as necessary. Enforce shrink initiatives to achieve market shrink goal. Manage budgeted expenses and comply with expense guidelines. Ensure merchandise presentations are consistent with company standards. Passionately and enthusiastically roll-out company initiatives.
Job Requirements :
These leadership skills are necessary for a MM to exhibit in order to achieve core role responsibilities.
Communication:- Listen effectively- Clearly and specifically translate objectives to all team members- Utilize all modes of communication (written, verbal, and non-verbal) to effectively ensure understanding.
Motivation and Recognition: Learn what motivates teams and provides meaningful recognition. Effectively utilize Company’s reward and recognition programs to recognize superior performance; coach, encourage and counsel sub-standard performers to achieve company expectations. Tailor reward and recognition to motivate teams.
Initiative and Problem Solving: Proactively and continuously analyze the business and makes change to maximize opportunities. React swiftly to changes in the business, engaging the team in problem solving- Identify root causes, brainstorm potential solutions, and select best alternative.
Prioritization and Time Management: Prioritize and assign tasks in a manner that is realistic and time bound. Multi-task to complete responsibilities. Appropriately allocate time to ensure maximum return on time investment. Ensure team share in responsibilities to provide job enrichment and growth for all employees.
Analytical Thinking: Understand the relationship between financial indicators and driving a profitable business. Take calculated risks to drive results, in partnership with supervisor.
Requirements: any exceptions must have Regional Dr. and HR approval. Work Schedule· 8-12 hour shifts, including days and evenings, depending on store needs and staffing level. Usually 5-6 days per week:. 1. Mondays are generally office days 2. Store Visits; conducted at each store, generally every 1-2 weeks. 3. New store openings, relocations and store closures. 4. Some new lines and inventory. 5. Some Saturdays or Sundays (during peak selling events/times). Long periods typically ten to twelve hours per day during peak selling times, which include but are not limited to, store openings, relocations, seasonal promotions and holidays.
Physical Requirements: Travel within market; occasional overnight travel. Work quickly to complete physical tasks such as showing merchandise to customers, placing merchandise in fixtures, setting new lines, completing daily maintenance which includes, but is not limited to climbing ladders, cleaning, and lifting boxes ranging from 5-25 lbs. Possess the ability to read, write, conduct business-related mathematics, and analyze sales reports as required. Operate a computer, software programs, register terminal, and calculator.