Basic Job Information
Posting Title: Marketing Advisor
Business Unit/Division: Customer Service & Communications/Service Delivery
Location: 800 Macleod Trail S.E.
Union/Position: CUPE Local 38/Temporary (up to 12 months)
Compensation: Pay Grade 11
$33.87 - 37.26 - 39.13 - 41.08 - 43.14 - 45.29 per hour
Hours of Work: This position works a standard 35 hour work week.
Business Unit Information
A fast-paced and innovative business unit, Customer Service & Communications (CSC) fosters an environment of ongoing learning in order to communicate effectively with Calgarians and employees. CSC supports 29 business units by providing a range of customer, communications and marketing services, such as Canada's first 3-1-1 operation, communication planning, issue and crisis communications, media relations, employee communications and engagement consultation, as well as creative services, including writing, graphic design, web site management, multi-media production and media buying. See www.calgary.ca/csc for more information.
Customer Service & Communications - Service Delivery has an opportunity for a Marketing Advisor. This role will provide marketing, communication and event support as a member of the Customer Service Team, delivering a corporate-level program. Reporting to the Customer Service Lead, the Marketing Advisor will be involved in supporting the development of strategies and delivering tactics to assist the team and Corporation in accomplishing its Customer Service Framework. Working in a collaborative and supportive team, the Advisor will help in the planning and execution of activities to support the goal of improving and sustaining a citizen-centric customer service organization. The focus will be on creatively engaging employees through communication, events and training. The initiatives involved will make a real difference for employees and citizens, and contribute to the Corporation's overall business and goals. You will also work collaboratively with other divisions and resources within The City to fulfill CSC's needs.
Support the development and delivery of strategic plans that contribute to the Customer Service Framework Implementation Plan and Corporate goals.
Draft employee communications materials including presentations, online content, internal memos, conversation sheets, articles for internal newsletters, FAQs etc.
Plan, execute and measure events to engage, inform and train employees, such as annual Customer Service Week.
Assist in monitoring progress of communications to ensure results are delivered on time and integrated with other initiatives.
Support change management strategies and provide overall project support for Customer Service initiatives.
Use communications data collection and measure effectiveness of the communications efforts.
Other duties as assigned.
The successful applicant must possess a diploma (equivalent to two to three years of full time study) in Commerce, Marketing, Advertising, Business or related field with a minimum of five years of professional experience OR degree in Commerce, Marketing, Advertising, Business or related field with a minimum of three years of professional experience. Preference may be given to those who possess a degree. Proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint) is required. Previous experience with Microsoft SharePoint, web and social media is also considered an asset. Success in this position requires strong project, writing/communications, event planning, organizational, time management, and interpersonal skills. Must have an excellent understanding of business practices and stakeholder/public relations.
Successful applicants must provide proof of qualifications.
Only education obtained from an accredited institution will be recognized as meeting the minimum qualifications.