As a pivotal position in the international marketing and recruitment division, the Manager, International Applicant Relations manages all aspects of the international applicants’ experience becoming a UFV student (self-referred, partnership-referred, and international student recruitment staff and agent referred) through pre-application, application and admission processes.
The Manager works closely with OREG, recruitment agencies, and international recruitment team, and staff to ensure consistency and accuracy of admission, program, and application-related information, protocols and communications.
Duties & Responsibilities
- Acts as the primary support and contact applicants to ensure application completion.
- Liaises with partner institutions to help student exchange and visiting student exchanges.
- Troubleshoots for international applicants and/or their referral agents throughout the admissions process.
- Assists applicants and/or their authorized agents by e-mail, phone, and in-person about meeting admission entrance requirements, pathways to programs and alternate programs.
- Trains new and current agents regarding current UFV admission requirements and processes; International and OREG rules and policies; application completion and tracking in agency dashboard.
- Informs recruitment team and other relevant departments of pertinent study permit program updates, UFV Admissions, and UFV program-related changes to ensure clarity and consistency of UFV application and admission processes.
- Manages the communication to local/overseas high schools and agents on relevant changes and departmental updates.
- Provides reports on agent performance, including applications, conversion, etc.
- Manages international entrance scholarship recipient adjudication process and reporting.
- Reviews CRM and Banner for accurate and comprehensive applicant and programs information for quality assurance and reporting purposes.
- Stays up to date on IRCC study permit program to ensure UFV International meets IRCC expectations.
- Collaborates effectively as a team member, including sharing information, cross-training and interpersonal cooperation.
- Demonstrates respect for all members of the UFV community, actively contributing to an environment of acceptance and inclusivity of others.
- Participates in committees and project teams as required.
- Undertakes related duties as assigned, consistent with the job grade of the position.
- Bachelor’s degree from recognized post-secondary institution.
- Minimum three (3) years related work experience in international education field (international student admissions and/or recruitment) at the public post-secondary level.
- A professional client-services orientation with excellent interpersonal, written, oral and intercultural communication skills.
- Able to communicate and work effectively across of the institution and internationally exercising good judgment, tact, discretion and diplomacy
- Effective, clear presentation and facilitation skills.
- Thorough knowledge of BC secondary system, and post-secondary system including application and admissions policies and procedures.
- Demonstrated understanding of IRCC Study Permit general and specific program regulations and their implications for post-secondary admissions documents, communications, and processes.
- Detailed understanding of educational systems and credentials in primary international student markets (e.g. India, China).
- Advanced proficiency/competence in MS Office: PowerPoint, Word, Excel, Outlook.
- Advanced proficiency with relational databases (e.g. Banner) with ability to identify database development needs.
- Strong research and reporting skills
- Able to analyze and problem-solve exercising initiative, judgment, tact, and discretion.
- Strong organizational and time management skills; able to prioritize numerous tasks, under tight timelines maintaining a high level of accuracy and attention to detail.
- Able to work independently and effectively within a team.
- Possess an understanding of, and commitment to international students and international education
- Able to work flexible hours.
- Competence in language(s) other than English related to UFV’s international recruitment strategy an asset.
The Selection Advisory Committee will begin reviewing applications on September 27, 2021; however, the position will remain open until filled.
The University of the Fraser Valley is located on the unceded (ancestral) territory of the Halq'eméylem-speaking peoples. We express our gratitude and respect for the honour of living and working in S’olh Temexw (Our World; Our Land). In all that we do, UFV strives to support and honour the Stó:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and our Education Plan. This commitment includes the goal of centring Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.
UFV has four campus locations within the beautiful Fraser Valley in British Columbia. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community, and shape the future of 15,000 students.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials.
UFV is committed to the principle of equity in employment.
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