Lead Application Support - Vancouver | FISPAN | FreshGigs.ca | 06/08/21

Lead Application Support full-time

Location: Vancouver
Company Name: FISPAN ()
Category: All Other, Customer Support, Programming
Remote Friendly:
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FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world’s Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase.

With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown’s historic Marine Building. The interview process for this position will be entirely remote, and we are open to remote work options.


  • You are passionate about operations and support experience.
  • You are technology-oriented people manager with experience leading a customer-facing technical team.
  • You are familiar with software engineering processes and software development lifecycle.
  • You are proficient with at least one major programming language (Java, JavaScript) and familiar with cloud environment.
  • You are willing to learn — technology, business, finance, entrepreneurship.


  • You will work closely with Operations and Engineering.
  • You will be hiring people for your team.
  • You will mentor, advise and lead your team members in their journey for smooth operations and excellent support.
  • You will be establishing processes for defects troubleshooting, triaging, etc.
  • You will be building monitoring tools and alerting. We have a beautiful modern stack of technologies that makes this process enjoyable and rewarding — check our tech stack here https://stackshare.i..pan/fispan.

Why Work With Us?

  • Experienced team

Our CEO’s previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian acquisitions! All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.

  • Start-Up Environment

FISPAN’s start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.

  • Rich Culture

We understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement.

  • Perks

Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

  • Compensation & Vacation

FISPAN offers industry-researched and competitive pay, annual compensation reviews, options, incentive plans, and health & wellness benefits. Also, enjoy four weeks accruing vacation per annum. We believe in rewarding our driven and hardworking team.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind-hiring and resume review practices to ensure we are being objective and mitigating any potential biases.

FISPAN’S underrepresented groups stand at over 50% with an equal gender balance in our upper manager team, as well. Notably, this position is within the Operations departments which has over 50% female and underrepresented group representation. We aim to make FISPAN the best place to start, explore, and grow a career for everyone.

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