Director of UX - Richmond, BC | NETGEAR | | 29/03/16
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Director of UX Full-Time

Location: Richmond, BC
Company Name: NETGEAR ()
Category: User Experience

UX Director(User Experience) is responsible for leading, designing, and developing the user experience strategy. With an approach that's both business data and user goal driven, this individual champions and drives a best-in-class user experience and visual design for NETGEAR’s products.


  • Visualization of the customer journey in the abstract, and driving the vision into solid design deliverables such as prototypes and work flows
  • Direct and develop UX artifacts including streamlined scenarios, storyboards, information architecture, wireframes, and interactive prototypes
  • Lead in-house UX team and external vendors in setting priorities on user interface projects across product lines, and define the scope and tasks for each project
  • Collaborate with client (service provider) UX or marketing teams to ensure UX designs meet business goals, are approved, and integrates flawlessly with service provider portals or data usage statistics
  • Lead the graphic design team and deliver visual treatment specifications for the user interface which are compliant with the NETGEAR brand
  • Provide tactical recommendations on the user interface based on internal usability research results and external UX design trends
  • Measure the effectiveness of the design by managing usability tests prior to launch, and defining and tracking key user experience metrics such as click paths, and usage metrics post-launch
  • Use focus groups to trial and gain feedback of new UI architectures
  • Provide feedback to PLM team on UI functional requests that impact the MRD or CRD
  • Establish a coherent strategy on the user experience crossing multiple platforms, from the product UI (LCD/LED), mobile app, desktop app, to webUI
  • Understand complex, distributed systems, and speak on a technical level with programmers
  • Develop best practices and strong internal design processes for world-class user experience
  • Anticipate and makes significant changes to improve products
  • Prioritize User Experience work to align with corporate brand and business objectives
  • Plan innovative changes to UI design, information architecture, strategy, development processes and organizational capabilities/structure
  • Create a user experience vision and strategy
  • Drive decision-making around pattern selection for design pattern libraries based on professional knowledge and understanding of usability issues and best practices

Qualifications and Requirements

Minimum 8-10 years of experience as a user experience designer, interaction designer, product designer or similar role designing mobile, web, and/or other on-device applications the complete product development lifecycle of several UI/UE projects successfully.

3+ years managing UX function, preferred

  • Experience in defining information architecture and interaction design for complex software or web applications
  • Strong knowledge of user interface design processes and methodology, particularly as applied to Web-based applications and consumer electronics
  • Knowledge of capabilities and limitations of web standards and conventions relating to databases, browsers, content management systems, operating systems, software packages, standard mark-up and languages (such as HTML, XHTML, Flash/Flex, CSS, JavaScript, XML, ActionScript, Java, SQL, ASP, and JSP). Knowledge of Rich Internet Application (RIA) technologies such as HTML5 and Ajax.
  • Must have a strong sense of graphic design, layout, color, and style, and also have a deep appreciation for simple, sleek, usable interfaces
  • Strong ability to think technically as it pertains to understanding the benefits, possibilities and constraints of common coding languages and platforms; actual coding experience a plus
  • Must be well-versed in user testing methodologies
  • Strong online portfolio demonstrating clean, intuitive, and functional user-centered UX design across desktop and mobile devices
  • Experience with prototyping/wire framing tools, such as Visio, Composer, Illustrator, InDesign, Photoshop, and Fireworks.
  • Vast experience with mobile platforms, including mobile phones, smartphones, and/or tablets
  • Ability to communicate technical concepts to technical and non-technical audiences at various levels of the organization.
  • Ability to work in a fast-paced, sometimes ambiguous environment
  • Fluency in best practices for mobile and application information architecture and design, as well as strong knowledge of usability principles and techniques
  • Experience with user testing and conducting user interviews
  • Understanding of cross-browser and cross-design issues with regards to usability and design

Bachelor’s Degree in Human-Computer Interaction (HCI), Engineering Psychology, or related user research field

Masters in Human-Computer Interaction or Human Centered Design, preferred

Reports to Sr. Director of Product Design and Regulations

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