The Digital Producer and Tech Support Lead is the person in charge of ensuring our websites are up and running, our students and customers are having the time of their lives reading blog posts, participating in online programs and courses, and generally have an easy time using MeghanTelpner.com and CulinaryNutrition.com. You also check in on analytics and develop strategies and execute ways to optimize content and opt-ins. You love sourcing ways to make all things web-related run more efficiently. You have an eye for detail, a friendly disposition and love working in a small and effective team.

(Note: This is not a social media manager role. There is very little social media work in this role)

Job Responsibilities

• Handle basic technical support for customers/students
• Set-up and testing online products and programs
• Management of our learning management system
• Research and liaise with third party vendors and software providers/developers
• Work with developer on website enhancements, new builds, new applications and troubleshooting etc.
• Manage updates to websites as needed
• Basic HTML understanding
• Manage timelines and deliverables for online projects
• Keep up-to-date on developments, new tools and innovations for web
• Review data from google analytics, email, web traffic and social media
• Participate in our online communities- (customer facing opportunities).
• Act as producer/tech support for webinars, livestream classes and other live online events
• Join team at trade shows and other live events as representative/sales for the Academy of Culinary Nutrition and/or Meghan Telpner
• Perform additional tasks, duties and responsibilities as assigned by other team members

Your Skills

• 2+ years professional experience with a web/tech-based business
• 3+ years Wordpress experience with extreme comfort managing plugins, and basic HTML skills (no hard coding or website building!)
• Knowledge of web design best practices including search engine optimization, image optimization and very basic HTML (no back-end coding but minor front end fixes and ability to read code is an asset)
• Comfort with Mailchimp (or other similar email server), automation campaigns, and targeted emails
• Experience with E-Commerce platforms and set-up for digital products
• Understanding of social media metrics, tracking results, Google Analytics and gleaning insights from data and reporting on findings with proposed strategy – basic understanding with enthusiasm to learn more is okay
• Experience with content creation and content management systems
• User interaction in an online environment and in social communities

Your Awesomeness

• Deadline-oriented and flexible enough to adjust to new opportunities as they arise
• Proactively anticipate business changes and build plans to enhance customer/user experience.
• Kind and patient disposition with excellent communications skills for customer support
• Pick up technology basics quickly
• You’re super organized and can manage multiple projects at one time in a timely manner
• You’re open to taking on any tasks that need to be done with a positive, healthy attitude
• You work well under pressure
• You are looking for a long-term career where you can develop your skills and your role over time as our company grows
• You have your own Mac to use for work (We employ a "Bring Your Own Device" policy)

Benefits

• Be part of a hard-working, kind, drama/politics-free, small, dynamic, innovative, industry leading team.
• Work from home two days/week (currently Wednesday and Friday)
• Monday, Tuesday and Thursday work in our bright, sunny kitchen with loads of natural light.
• Have full use of the kitchen when working on site to prepare your lunch
• Healthy snacks and teas provided
• Access to wholesale accounts for ordering natural health products, supplements, food and personal/beauty care
• Healthcare benefits: An annual allowance is provided to use for your personal health care needs, however you wish to use it (ie. chiropractic, massage, yoga, etc.)

Details

Full time, salaried employment to start ASAP

Location: Toronto (Queen/Dufferin)

You must be available to work in the kitchen with the team on Mondays, Tuesdays and Thursdays, and from home (or another very quiet non-café place) on Wednesdays and Fridays where you have access to high speed internet and could take a professional phone or Skype call.

Regular office hours: 9-5:30 (with occasional evening, weekend and travel needs)

For more information visit: https://www.meghante..m/careers/