Digital Engagement Representative - Burnaby, BC | Vega | | 24/11/15
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Digital Engagement Representative Full-Time

Location: Burnaby, BC
Company Name: Vega ()
Category: Social Media

About VEGA

Vega is a high-growth, natural health food and supplement company on Profit Magazine’s Profit 100 list of fastest growing companies the last five years with a passion for people. Our premium, award-winning brand is at the forefront of the plant-based, whole food revolution. Named one of the Best Workplaces in Canada for 2015, we honor a triple bottom line approach to business placing emphasis on people, planet and performance. Join a great team atmosphere with a driven, vivacious group of people.


As the Digital Engagement Representative, you take pride in making every customer and team interaction a memorable one. You take customer service seriously, but have fun at work with the Vega team! You value integrity, customer service; you take ownership and show initiative in everything you do. You not only love our culture, but contribute to it. Health and fitness is not something you read about, but something you live.

Key Responsibilities

  • Delivering customer service support and engage our consumers through inbound calls, emails, live chat and the digital space
  • Assist our Vega eStore customers with product questions, ordering, tracking shipments and make interacting with Vega the best part of their day!
  • Liaise with the Operations Department to ensure smooth order flow and successful resolution of customer needs
  • Work with Digital Team to discover potential problems and provide solutions for improvement, website testing and customer website usability challenges
  • Be the voice of Vega online, answering product questions and building relationships with our consumers through Twitter, Facebook, and Instagram
  • Educate, inspire and teach consumers about our products and being a lifestyle leader (bonus points for making them lol)
  • Follow up with consumer complaints/concerns in a timely and solution oriented approach
  • Communicate with various departments to ensure successful outcome of our consumer needs
  • Log all consumer interactions, spot trends, and report findings

Skills and Qualifications

  • 1-2 years of previous experience in Social Media or Customer Service role
  • University or College Degree in Business, Sales or Marketing or equivalent experience
  • Nutrition designation from an accredited institution (ie. RHN, CSN, Dietician)
  • NetSuite, Magento or similar CRM experience
  • Excellent written communication skills that are engaging and aligns with the Vega values
  • Fully bi-lingual applicants in French and English an asset
  • A passion for digital engagement and knowledge of social media channels

VEGA “Must Haves”

  • You have an unrelenting desire to achieve
  • You are successful and happy in all areas of your life
  • The outdoors isn’t just the place between your car and house
  • You have a sense of humour and passion for health and wellness
  • You love to have fun, but take your responsibilities seriously
  • You live the Vega brand

Benefits of Working for Vega

  • Competitive compensation plan
  • Open Book Management
  • Profit Sharing
  • Performance Bonuses
  • Alternative refreshment options that go beyond coffee
  • On-site kitchen with vegan, plant-based healthy food and snack options
  • Monthly product to try so that you can perform at your best and promote the Vegatopian lifestyle
  • Group MSP – 100% coverage
  • Parental leave top up program
  • Employee assistance program (EAP)
  • Flexible Extended Health/Dental Plan
  • Fitness Subsidy
  • Education Fund
  • Group RRSP Matching
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