Account Manager full-time
Location: Vancouver, British Columbia
Company Name:
NetCracker Technology
(http://www.netcracker.com/)
Category:
Account/Project Mgmt, Business Dev/Sales

NetCracker Technology is looking to add an Account Manager to our growing Sales team in Vancouver. This is a client facing position and will require travel.
Responsibilities:
- Act as a guide and strategic partner to customers by becoming intimately knowledgeable about their customers' key business challenges
- Be accountable for day-to-day operations and resolving major issues with the customer
- Ensure that the NetCracker Delivery Process and Engagement Model are followed for their accounts
- Take responsibility for the well-being of long-term customer relationships for both the customer and NetCracker
- Be the final point of accountability for the delivery of NetCracker solutions
- Lead commercial negotiations with the customer in alignment with NetCracker Finance and Legal
- Master contractual agreements between NetCracker and the customer
- Be responsible for achieving annual goals as identified on personal goal sheets
- Become a trusted advisor to the customer and a reliable focal point for business and systems issues
- Fully understand the customer's business challenges, culture, and environment, specifically market trends, future technology, competition, and partners that may affect the customer's business
- Develop and lead the Account Team while advocating NetCracker values and acting as a mentor, coach, and developer of talent on the team
- Identify and develop third-party and partner business relationships and opportunities, taking due regard for NetCracker corporate relationships
- Complete an annual Customer Satisfaction Survey following the NetCracker process and complete a follow-up action plan
- Prepare an Annual Account Plan (AAP) and monitor performance against the plan
- Maintain NetCracker's standards of business conduct with respect to customers and partners
Required Experience
Education:
- Bachelor's Degree
- MBA preferred
Experience:
- Extensive experience developing and maintaining senior level relationships with Communications Service Providers (CSPs)
- Experience managing account P&L in complex project environments
- Experience selling complex solutions to CSPs
- Proven sales track record
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