As the Account Manager on the business, you will lead and manage agency resources to ensure the delivery of high quality service and advertising so that all client needs are met on time and on budget. This position also requires you to assist in developing short and long term communication strategies for the client.

Reports To: Director of Client Services

Responsibilities:

• Ensure that all projects are executed to plan through managing the internal team, agency resources and workflow process
• Under the supervision of the Director of Client Services you will provide clients with innovative short and long term strategic marketing guidance
• Fully understand the clients business and maintain current industry knowledge
• Assist in monitoring the competitive environment
• Develop a positive and partnering relationship with all clients
• Keep Director of Client Services informed of account activities
• Take an active role building the clients business, generating new strategies and anticipating communication needs
• Assist in building and championing integration of the business
• Ensure that the agency team produces all client work with highest level of quality, ensuring that creative is on strategy
• Write clear and concise briefs (creative and media)
• Provide council to team and client on communication projects
• Responsible for tracking fiscal budgets and internal budgets
• Provides input into staffing plans, budgets and promotions
• Take an active role in building a positive agency culture
• Take an active role in developing all direct reports, providing mentorship and positive work environment
• Assist in conducting performance reviews

Qualifications:

• Minimum of 4-6 years experience in a client service role in an agency with a focus on digital and mass advertising or equivalent experience
• Demonstrated creative and innovative thinker
• Ability to write effective creative briefs and POV’S
• Track record of building strong long term client relationships
• Continually drive for results and highest quality standards
• Highly developed interpersonal and communication skills
• Ability to keep composure in high stress situations
• Superior organizational and time management skills with a strong attention to detail
• Demonstrated strategic thinker with ability to lead a business
• Solid understanding of the creative process
• Category experience a strong asset
• Ability to design and deliver presentation with a creative flare
• Proficient in full MS office suite of products
• Post secondary education in marketing/advertising an asset
• CAAP an asset