Viewpoint Assessments Business Development Coordinator - Vancouver, BC | Lifemark | FreshGigs.ca | 07/11/17
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Viewpoint Assessments Business Development Coordinator full-time

Location: Vancouver, BC
Company Name: Lifemark ()
Category: Business Dev/Sales
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As a Viewpoint Assessments Business Development Coordinator you will be responsible and accountable for maintaining, growing and administering the roster of assessors for Viewpoint.

Key areas of responsibilities include:

  • maintaining current assessor profiles in the management system, including CVs, fee schedules, college registration information, insurance, etc,
  • regular evaluation of assessor availability to ensure we have reasonably early availability for the most commonly required assessments in the most commonly required regions,
  • researching and screening potential new assessors and engaging in discussion to prepare an assessor for contract negotiation, general expectations regarding fees and availability considerations,
  • training assessors on how to manage their assessments
  • processing and forwarding of CVs and documentation requests for external parties at their request,
  • communicate with assessors, in-person, on phone and through email, regarding their provision of services to VP assessments
  • network in the assessor community and/or attend shows, events for prospecting & leveraging market awareness of Viewpoint
  • when RC,CSCS & QA are not able to get a hold of an assessor they will enlist our help following up for outstanding reports.
  • assist reception when assessor has not arrived at clinic, computer issues in the clinic, chaperone, incomplete consent forms, upset clients or assessors, any other issues/inquiries assessors have while onsite.
  • weekly sending schedules/give back time, daily calls/emails of queries, arranging transportation for traveling assessors eg; flights, taxi etc. Responding to lawyers on behalf of assessors. Urgent requests from assessors eg; sick, cannot find documents, locked out of assessor portal etc. managing staff assessors and their schedules. Complaints received from clients, roster will be asked to follow-up with the assessors both formally and informally. Create and document service level agreements for new assessors as well as revised contracts.
  • managing vendor requests for updated Rosters, mass communications as requested with any changes in process or procedures.

This role will appeal to candidates who thrive in a complex, dynamic and multi-tasking team environment. The position benefits from a person who is capable of meeting demanding timelines efficiently, ensures data accuracy, communicates well with the medical assessment community and above all, shows superior customer service attributes.

Qualifications:

  • minimum 2 year customer service experience delivering exceptional customer service in a face-to-face environment
  • proven efficiency and ability to work in a fast paced, busy work environment
  • strong attention to detail is required
  • outstanding phone etiquette and a positive attitude are essential to this role
  • excellent communication skills (auditory, written and verbal)
  • demonstrates professionalism, empathy and can act as a team player
  • ability to multi-task, organize and prioritize to changing workloads and schedule variances
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