Viewpoint Assessments Business Development Coordinator full-time
Location: Vancouver, BC
Company Name:
Lifemark
(https://www.lifemark.ca/)
Category:
Business Dev/Sales
As a Viewpoint Assessments Business Development Coordinator you will be responsible and accountable for maintaining, growing and administering the roster of assessors for Viewpoint.
Key areas of responsibilities include:
- maintaining current assessor profiles in the management system, including CVs, fee schedules, college registration information, insurance, etc,
- regular evaluation of assessor availability to ensure we have reasonably early availability for the most commonly required assessments in the most commonly required regions,
- researching and screening potential new assessors and engaging in discussion to prepare an assessor for contract negotiation, general expectations regarding fees and availability considerations,
- training assessors on how to manage their assessments
- processing and forwarding of CVs and documentation requests for external parties at their request,
- communicate with assessors, in-person, on phone and through email, regarding their provision of services to VP assessments
- network in the assessor community and/or attend shows, events for prospecting & leveraging market awareness of Viewpoint
- when RC,CSCS & QA are not able to get a hold of an assessor they will enlist our help following up for outstanding reports.
- assist reception when assessor has not arrived at clinic, computer issues in the clinic, chaperone, incomplete consent forms, upset clients or assessors, any other issues/inquiries assessors have while onsite.
- weekly sending schedules/give back time, daily calls/emails of queries, arranging transportation for traveling assessors eg; flights, taxi etc. Responding to lawyers on behalf of assessors. Urgent requests from assessors eg; sick, cannot find documents, locked out of assessor portal etc. managing staff assessors and their schedules. Complaints received from clients, roster will be asked to follow-up with the assessors both formally and informally. Create and document service level agreements for new assessors as well as revised contracts.
- managing vendor requests for updated Rosters, mass communications as requested with any changes in process or procedures.
This role will appeal to candidates who thrive in a complex, dynamic and multi-tasking team environment. The position benefits from a person who is capable of meeting demanding timelines efficiently, ensures data accuracy, communicates well with the medical assessment community and above all, shows superior customer service attributes.
Qualifications:
- minimum 2 year customer service experience delivering exceptional customer service in a face-to-face environment
- proven efficiency and ability to work in a fast paced, busy work environment
- strong attention to detail is required
- outstanding phone etiquette and a positive attitude are essential to this role
- excellent communication skills (auditory, written and verbal)
- demonstrates professionalism, empathy and can act as a team player
- ability to multi-task, organize and prioritize to changing workloads and schedule variances
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