User Experience Lead - Toronto, ON | CIBC | | 04/04/13
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User Experience Lead full-time

Location: Toronto, ON
Company Name: CIBC ()
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CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Wholesale Banking – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.  To learn more about CIBC’s Lines of Business, please visit our website.

CIBC focuses on what matters to our employees – access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.

As part of CIBC Retail and Business Banking, Business Support & Strategic Initiatives (BSSI) plays a critical role in delivering operational excellence and enhancing the client experience through client-focused processes, programs, training and strategic initiatives that help drive profitable revenue growth and ensure strong governance.

To learn more about CIBC and the CIBC Group of Companies please visit

Job Overview

The BSSI User Experience team works with many units from across the bank and is responsible for designing the user interface and experience for internal, employee-facing applications. Our typical engagements involve building complex systems for both sophisticated and novice users.  Our work has a direct, daily impact on the 40,000 employees who use the interfaces we develop.

As a User Experience (UE) Lead, you will be the senior UE resource on one or more projects.  You will assist in delivering an excellent end-user experience, ensuring that corporate standards and good usability practices are followed.

You understand user-centered design methodology and principles, and have expertise in one or more related fields such as graphic design, computer programming or research design.

The team’s approach is highly collaborative. UE Leads are expected to assist colleagues on other projects, and help ensure a consistent interface across the organization. Design critique sessions, research initiatives and brainstorming sessions are integral to the operation of the team.

There is a commitment to continually improve the methodologies employed by the team, including training and development for team members. Members of the team come from a variety of backgrounds (computer science, psychology, industrial design, business, etc.), and diverse experiences and perspectives are valued. Both academic and applied approaches to user experience are employed.

Job Requirements:

UE Leads develop user interface designs, artifacts and project deliverables under the supervision of the UE Senior Manager.  You will help direct the activities of and mentor junior members of the team.

Typical deliverables include:

  • High fidelity wireframes
  • Graphical assets
  • Detailed user interface documentation
  • Usability test plans, evaluations and reports
  • Prototypes and interactive mock-ups
  • User research and persona documentation
  • Managing the translation of content for various UE projects


What we are looking for:

  • Degree in either Computer science, Engineering, Industrial Design, Business, Information Studies, Cognitive Psychology or related fields
  • 5+ years experience in developing and designing user interfaces
  • Experience and proficiency in the any of the following: Visio, Axure, Photoshop, PRPC (Pega)
  • Strong oral and written communication
  • Attention to detail
  • Strong organization, follow-up and priority setting skills
  • Ability to work without supervision and both independently and in a team setting
  • Willingness to learn
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