Reporting to the Manager of Information Development, the Senior Writer designs and develops Policies, Standards, Guidelines and Procedural information assets to support clients within the Oil & Gas Sector.

The Senior Technical Writer possesses and applies expertise to interview SMEs and conduct research necessary to produce accurate, comprehensive, effective and concise information assets for various audience types.

Location: Calgary, Alberta

Ideal Candidate

• Possesses a strong background in designing and developing work processes-related information assets for the Oil & Gas Industry
• Demonstrates structured writing competencies
• Has experience in an XML and DITA authoring environment
• Demonstrates strong leadership and customer facing skills
• Has experience working with remote team members, and leveraging best practices and enabling technologies to do so effectively
• Responsibilities
• Analyzes source content
• Designs information for conciseness, accuracy, effectiveness, and eliminates non-essential content
• Organizes and facilitates Working Sessions and Review Sessions with SMEs, ensuring focus and timely results
• Interfaces directly with multiple stakeholders within the client base
• Manages multiple information assets and delivery schedules in a dynamic environment
• Adheres to Quality Assurance practices prior to distributing information assets to the clients
• Required Skill Set
• Strong customer-facing written and verbal communication skills
• Experience in facilitating Working and Review Sessions and gaining consensus quickly
• Professional consulting skills and business acumen to interact with clients and SMEs, managing outcomes to negotiate a win-win for all involved
• Ability to identify risks, impacts, and mitigation strategies, and to clearly communicate such to Program/Project Managers

Structured writing skills/competencies

• Comfortable with software applications and technology in general, especially database concepts
• Proficiency in FrameMaker, Adobe Acrobat, and a variety of PC tools and applications
• Ability to work under pressure and meet aggressive timelines
• Ability to lead and mentor others
• Post-secondary education required