The main purpose of this job is to manage the overall account relationship by providing strategic service and support to assigned customer base. This position will maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, the SMR must provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
- Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory
- Owner of overall customer Quote to Order objectives
- Responsible for on-going Sales Support activities for the Order to Invoice process
- Responsible for customer interface for backend Quality processes
Responsible for customer interface for important Credit and Financial Qualifications:
High school diploma plus 3 – 5 years of sales experience. Technical training and/or Associates degree are preferred plus 0 – 2 years of sales experience, or an equivalent combination of education, training, and experience.
Strong negotiation, presentation, verbal, and written communication skills are essential. Must have a proven track record of sales performance and meeting quotas. Must have strong interpersonal, organizational, problem solving, and customer service skills. Must be able to multitask, prioritize, and deal with ambiguity.
Must be highly proficient in Microsoft Office, specifically, Excel, Word, Outlook. Experience with Salesforce.com is a plus.
Arrow Electronics, Inc. is an equal opportunity employer. Arrow Electronics, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please refer to our Hiring Process & Accommodations Request Instructions on our Career Site to let us know the nature of your request and your contact information.