Instructional Designer - Edmonton, AB | Servus Credit Union | | 02/06/16
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Instructional Designer Full-Time

Location: Edmonton, AB
Company Name: Servus Credit Union ()
Category: Account/Project Mgmt, Copywriting / Writing


The Instructional Designer is accountable for consulting with Corporate Trainers, business leaders and external contractors to ensure that learning solutions that support current and future competency requirements of the business are effectively and appropriately designed, developed and implemented. The Instructional Designer is involved in the needs analysis, design, development, implementation and evaluation of all forms of training programs in order to improve the overall technical proficiency and sales/service effectiveness of all employees. Training programs can consist of instructor led, online or blended formats.

A primary focus of this position is to develop key learning solutions that reflect accepted learning development standards and support the overall learning strategies of leaders across Servus. In addition, this position will be accountable for assisting business leaders in capturing key information for the organization using a variety of delivery methods.

The Instructional Designer will collaborate with the HR Information System Specialist to ensure that the catalogue and content in the Learning Management System is using standard conventions and following the established governance model.

This position reports directly to the Manager, Learning and Development and indirectly to the Senior Manager, Learning and Development.



  • Able to select the most appropriate media option for delivering learning solutions.
  • Able to develop the functionality and design the graphical components of learning materials.
  • Demonstrates knowledge of the unique requirements of adult learners and applies them in the design of the course.
  • Create and maintain both instructor-led and web-based course content and ensure its accuracy in a rapidly changing environment while ensuring that the content adheres to standards and best practices in the eLearning industry for adult learners.
  • Works with established processes as well as identifies and implements ways to streamline and introduce new processes.
  • Ensures that knowledge management is top of mind when designing and building courses.
  • Acts as the solution architect and curator of shared information.
  • Reinforces and promotes the Members First Service and Sales culture of the organization and reinforces it in all learning designed.


  • Works with HR Manager, Learning & Development to consult with key stakeholders to identify and build end-to-end learning solutions in support of the achievement of defined business results.
  • Conducts validation tests on learning modules to assess instructional soundness, functionality, usability and graphical appeal.
  • Writes clear instructions that are concise, easy-to-follow and written at a level that is appropriate to the learner group.
  • Leverages different social media technologies to aid informal learning and knowledge sharing.
  • Uses learning technology comfortably and effectively.
  • Works collaboratively with employees in the IS department.
  • Develops and maintains a plan of the task, resources and timelines required for completing a project. Lists and prioritizes the tasks that the learner group currently does or will be doing in their everyday jobs. Breaks down the tasks into concise sub-tasks and steps that describe what learners do or will be doing on the job.
  • Demonstrates a high level of competence in the use and application of word processing and other eLearning tools for the development of course materials.
  • Develops materials for a training program, including lesson plan, course manual, handouts, visual aids and eLearning modules.


  • Implements, maintains and communicates instructional design, development, implementation and evaluation standards.
  • Stays informed of changes/improvements in related learning technology.
  • Knowledgeable about the latest developments in e-learning technology and trends and how these can benefit the organization.
  • Selects and applies the most appropriate training strategy or combination of strategies to deliver a course.
  • Incorporates transfer of learning activities so that training can be moved to the workplace after the course is over.
  • Assists Corporate Trainers to skillfully develop and facilitate virtual classroom presentations/demonstrations within the Saba Learning Management System to a geographically diverse student population.
  • Delivers skill development components into classroom and online training sessions, enabling all staff to work more efficiently while providing quality service.
  • Follows the established course evaluation process to monitor the effectiveness of the training sessions delivered.
  • Provides recommendations to improve overall training effectiveness.
  • Champions the creation of a learning culture within Servus.



3 - 5 years of experience in a corporate training environment. 3 - 5 years banking experience an asset.

The successful candidate must have a good understanding of the instructional design process and the specific components therein. They should have superior written and oral communication skills.

The individual works best when working in a team environment, and demonstrates professionalism and diplomacy at all times. The incumbent's interpersonal skills will enable them to establish strong working relationships with colleagues and affiliates of Servus. They should have a positive and enthusiastic attitude.

Additionally, strong computer skills are required in Microsoft Word, Excel, Power Point and Outlook. Working knowledge of online learning technologies such as: Adobe eLearning Suite (Acrobat, Captivate, Photoshop, etc.), Articulate, Saba Centra, SharePoint, as well as Learning Management Systems (Saba is preferred but not required).


Grade 12 Education. Post-secondary certification in Learning and Development or an HR degree (CACE program, etc.) is an asset.

Langevin Certified eLearning Specialist or similar learning technology training is an asset.

The candidate will be expected to show their commitment to continuous learning by taking external courses to continuously improve their skills.


CHRP, CTDP, CACE or eLearning certificate/designation is an asset.

Any other special requirements necessary to do the job:

Weekend or shift work, available to travel, etc.

The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.

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