Guest Experience and Online Reputation Manager full-time

The Guest Experience and Online Reputation Manager is responsible for being for the entire guest experience including the pre, during and post-arrival experiences and for maintaining a positive presence on social media sites on behalf of the property.

Responsibilities of the position include the collection and sharing of guest information to ensure the delivery of an exceptional memorable guest experience, conducting audits to ensure the consistent delivery of the brand experience, share customer feedback from formal/informal channels and ensure teams are leveraging the feedback to ensure a highly engaged guest experience work with Sales and Operations to facilitate the development and execution of special events and programs during low demand periods, including: Resort Programming, Local and Regional Events.  Event planning, guest services and marketing experience is required for this position as well as working knowledge of social networking channels.