At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance.

Position Highlights

ICBC is seeking an experienced Digital Content Advisor for a 12-month maternity leave cover. We are looking for a talented professional who understands content strategy and creation, customer-centric communication for large corporations and/or government, and succeeds in a dynamic, fast-paced environment.

The Digital Content Advisor is responsible for the production, delivery and governance of content across ICBC channels. The successful candidate will be comfortable leading large content initiatives with cross-functional teams while providing strategic advice, support and constructive feedback to colleagues, from leaders in other divisions to writers, designers and developers.

If you have a highly attuned understanding of best practices in content strategy and customer experience, enjoy being creative and collaborative, and have experience in leading complex content-driven projects, this is an excellent opportunity.

Core Duties and Responsibilities include:

• Consults with business areas and provides expert advice to develop content plans that support business priorities and user needs
• Leads complex content projects and intiatives, managing timelines, deliverables and accountabilities, from planning through to delivery
• Partners with colleagues in User Experience, Service Design, Communications, Marketing, and Information Services to create and deliver effective digital content that meets corporate standards and guidelines
• Advocates for customer experience, digital best practice and brand standards on all digital channels and on cross-functional teams
• Maintains awareness of emerging digital content strategy trends, tools and technologies and identifies opportunities to support business priorities

Position Requirements

• Knowledge of the principles and practices of writing and editing for digital and other channels for multiple audiences
• Knowledge of the principles and practices of content design, usability, service design and information architecture
• Knowledge of complex communications planning and project implementation
• Knowledge of website content management systems
• Knowledge of online measurement strategies, tools and technologies
• Highly-developed interpersonal, relationship-building and communication skills in order to work with stakeholders at all levels
• Strong organizational and project management skills to lead complex intiatives to deadlines and handle shifting priorities
• Demonstrated ability to work independently and proactively

Successful candidates would have several years of related experience in Content, Communications, Service Design or User Experience.

Position Information

This is a hybrid role based out of our North Vancouver head office two days per week and working from home three days per week.

What we offer:

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
• Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in your role.
• Hybrid of On-site and Working from Home: We offer flexible working arrangements as we continue to support our employees in balancing their career and family commitments.
• COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety and wellbeing.
• Engaging Culture: We promote an inclusive and diverse work environment.

Only candidates legally entitled to work in Canada will be considered for this position.