Customer Service Representative
Mississauga (Shelf Talkers Manufacturing Inc.)

JOB SUMMARY:
We are seeking a dynamic individual who embraces customer service. You are interested in joining a growing company and you strive to provide a great experience for each customer contact. The ideal candidate would have leadership abilities that would contribute to the continued growth of the organization.

Your primary role will entail liaising with customers and responding to inquiries in a professional and timely manner. Updating customer orders and prepare paperwork to complete the delivery process.

This is a full-time, permanent position.

KEY ACCOUNTABILIES:
The incumbent will work in a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast paced environment, the incumbent will multi-task while maintaining the highest quality of customer service.
Duties include:

• Respond to inquiries regarding price, delivery, or technical support

• Respond to inquiries regarding status of customer orders

• Enter, release and track customer orders in ERP system

• Resolve delays, service problems and disputes

• Verify customer account numbers, pricing, terms, delivery requirements etc.

• Track backorders and ensure production, purchasing and distribution are reacting accordingly

• Liaise with other departments from the service team to ensure proper service from all directions

• Respond to customer inquiries in a timely manner

Key Performance Measures:

• High drive for building strong customer relationships based on customer satisfaction

• Overall management of sales orders and customer inquiries

• Mature business acumen to facilitate decision-making

• Understanding of pricing relationships, and/or ability to organize price information

• A firm grasp of ERP systems or the ability to learn new technology quickly

• Strong ability to work as a member of the Customer Service Team and other departments (including sales, shipping, logistics, accounting) and willingness to be a driving force in the success of the team

• Relationship with internal colleagues and ability to resolve problems and disputes by consulting with appropriate team members

• Positive attitude and team focused outlook

• High degree of organization and accuracy

KNOWLEDGE & SKILLS REQUIREMENTS:

• A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization

• Good time-management and follow-up skills, including, the ability to effectively balance quantity and quality of output

• Excellent computer skills with Microsoft Office and ERP systems

• Experience managing print production signage and knowledge of printing processes

• Demonstrated ability to effectively resolve customer issues and complaints patiently

• Strong written and verbal communication skills

• Ability to prioritise and multi task

• Ability to learn new software quickly
• Good team player including the demonstrated ability to contribute to and foster a positive team environment
• Industry experience, especially with store fixtures and display products is a strong asset

Please apply by Friday, September 28th, 2016.

Job Location:

• Mississauga, ON

Required education:

• Diploma/Certificate

Required experience:

• Do you have 5+ years in Customer Service
• Do you have experience with store displays and components (1-2 years)

Required language:

English, French is an Asset

Work Expectations: 40 hours per week

Working for Shelf Talkers Manufacturing Inc

Shelf Talkers Manufacturing Inc. (STM) manufactures and sells over 25 million shelf talkers a year! STM is a leading supplier to some of the largest mass merchandising, grocer, pharmacy, convenience and discount retail chains in North America. STM`s state of the art manufacturing and distribution facility includes high-speed large-format die cutting machines, automated heat folding machines, computerized guillotines, high volume heat sealing equipment, litho printing, automated acrylic folding and aluminum display fabricating.
An entrepreneurial minded organization where you’ll be given support and room to develop your own strategies with a high energy team that comes to feel more like family. If this sounds like what you’re looking for, then we might be the place for you.