Benefits specialist full-time

Salary: 64,500-72,000 CAD
Language: English
Start date of employment (approx): as soon as possible
Minimum education: Bachelor's Degree in Human Resources or related field
Years of experience: 3-5 years, including 1-2 in US benefits role
NOC: 1121
Comprehensive benefits package and performance based bonus available.
Job location: 1818 Cornwall Ave, Vancouver, BC V6J 1C7
Permanent role
Number of jobs open: 1

Job Summary:
The Benefits Specialist is responsible for administering and supporting the lululemon benefits programs for both the US and Canada. Must be able to deal with confidential information appropriately. Must be a team player with the ability to provide a high level of customer service.

Core Accountabilities:

• Ensure benefits plans are properly set up in the HRIS systems and are assigned correctly.
• Researches insurance claim discrepancies and makes recommendations for resolutions.
• Support Payroll Administrators to ensure proper deductions, adjustments and reimbursements.
• Coordinate and communicate with third party providers on benefits issues.
• Manage benefits email box and voice mail on a daily basis – ensuring 24 hour response to questions.
• Reviews and analyzes group benefit plan contracts and documentation
• Analyzes, researches and interprets plan designs, competitiveness, and associated costs
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Knowledge of Canadian Leaves of Absence and Sick Leave administration
• Provide ad hoc benefits reports for various internal stakeholders
• Ensure training and communications materials are up to date.
• Reconcile monthly benefits billings.
• Prepare data and report to various government programs in the U.S., such as, Healthy San Francisco and Fair Share Contributions (Massachusetts).
• Assist with special projects as assigned by the Benefits Manager.
• Participate in the completion of compensation, pension and benefit surveys.

Academic/Educational Requirements:

• Working towards or have completed Canadian CEBS program.
• Willing to complete at GBS 1 and GBS 2 (US CEBS program) within the first year of employment

Required Skills/Experience:

• Minimum 3-5 years related experience
• 1-2 years experience with US benefits
• Experience with Benefits Modules in HRIS systems. ADP systems preferred.
• Knowledge of and one to three years experience using HRIS Benefits Modules and Reporting systems software. Specifically, ADP’s People@Work and HRB systems.
• Expert customer service skills.
• Excellent analytical skills. Must be good with numbers and very detail oriented.
• Strong organizational and time management skills.
• Strong Excel skills. Must be able to develop working spreadsheets with IF statements, VLOOKUPS and Pivot Tables. Knowledge of Access is a plus.
• Expert verbal and written communication skills.

Working Conditions:

• Will spend long hours sitting and using office equipment and computers.
• Incumbent may find environment to be busy and noisy.
• May be required to work overtime on occasion.

Our “must haves”:

• Proven work ethic with utmost integrity
• Desire to excel and succeed
• Actively live and breathe the lululemon culture and lifestyle
• Self-awareness, with a desire for constant self improvement (goal –oriented)
• Entrepreneurial spirit and an egoless nature
• Self motivated, passionate, empathetic, approachable
• Outgoing, energetic, upbeat and fun!