Overview

As the Global Web Operations Project Manager at Hootsuite, you'll work with a cross-functional team of talented and passionate professionals, ranging from online strategists, copywriters, UX, designers, SEO, web analysts and localization experts to front and back end developers, QA, mobile, and more.

Through operational excellence, short production cycles and responsiveness to stakeholders, you will contribute to building and optimizing the Hootsuite website and our digital assets which represent the company’s marketing and demand-creation backbone.

We are looking for someone who takes pride in ensuring all projects are run efficiently and effectively. You will manage resources for the delivery of multiple website projects, as well as stakeholder expectations. You will work in a complex, ever changing environment with clear team objectives: he maximization of SEO traffic and the conversion of this traffic to multiple business results.

Required Skills & Experience

• University degree or college diploma or equivalent experience; technical background in software development or web and mobile development

• 6+ years web design and development project management experience preferably in an agency setting. Work experience in a global brand, servicing internal stakeholders, a definite asset

• Experience managing projects using agile methodologies

• Working knowledge and experience with Project Management methodologies required; PMP, PMI-ACP, CSM, Prince2 or similar certification is an asset

• Able to set and continually manage project expectations with team members and other stakeholders.

• Excellent written and oral communication skills and executive communication

• Possess client management skills with a passion for building effective relationships and exceeding expectations

• Strong presentation and meeting facilitation skills

Responsibilities

• Plan and drive the execution of small, medium, and large website and digital projects within Hootsuite

• Manage the departmental budget

• Provide leadership and hands on project management expertise to ensure the successful delivery of projects

• Plan, coordinate and track work activities through agile methods, from conception to implementation, via daily standup meetings, automated project management tools, and other means

• Manage the day-to-day activities of projects; communicate with development, operations and stakeholder teams as necessary to ensure project deliverables are on schedule and within cost parameters

• Identify and resolve risks, issues and conflicts within projects

• Develop detailed project status reports for all stakeholders, clients, team members and management

• Manage maintenance activities including product change requests as required

• Demonstrate excellent decision-making skills around scope, time-lines, and resources

• Bring an unrivaled passion for delivery, a positive attitude, and a desire to exceed expectations in every interaction

Bonus Assets

• Love dogs

• Strong interest in social media